How to create a winning customer experience online – business.connected

Louise Lally
Louise LallyLouise Lally

Posted: Tue 11th Oct 2022

In this free workshop, Louise Lally takes you through how to increase customer engagement and drive conversion in your business.

The session also explores tools you can use more often to leverage your customer experience and increase sales in your business.

Key takeaways from this session:

  • Ways to analyse key performance indicators (KPIs) in your customer experience

  • How to measure KPIs in order to grow your business

  • How to design your own customer experience model within your business


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Louise Lally
Louise LallyLouise Lally
Founder of Louise Lally Training Academy. Louise has worked in the Retail Industry in leadership roles for over 14 years she brings her knowledge of coaching, business and customer experience into the Training Academy. The Training Academy delivers workshops, programs and talks in the following areas: Customer Experience Coaching for Teams and Managers Psychometric Assessment Program using DISC model 1:1 Mentoring for Retail Owners and Managers Emotional Inteligence in the workplace

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