Posted: Mon 5th Jul 2021
Watch back: Never miss an opportunity to engage with your community
From Instagram comments to private messages on Facebook, there are a lot of ways in which your community can interact with you on your social media platforms. An unanswered question or an ignored review may not seem much, but it could easily lead to lost sales and opportunities.
There is, however, a solution in the form of Facebook Inbox – a single dashboard to help you manage and even automate all of your conversations across Facebook and Instagram.
David explains how to navigate Facebook Inbox, shows where all the features are located, and suggests some top tips for staying on top of your conversations with ease.
Key takeaways from this recording
Where to find and work your way around Inbox
What automation features are available and how to enable them
How best to manage public and private conversations with your community