Formspring has cleverly put the "me" in online form building with a sister-site that's closer to Facebook and Twitter than its .com big brother. Formsprin...

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Enterprise Nation has helped thousands of people start and grow their businesses. Led by founder, Emma Jones CBE, Enterprise Nation connects you to the resources and expertise to help you succeed.

Three ways to offer help on your website

It's a bird! It's a plane! No, it's a"¦ small business? Be a business hero and leap to the rescue of customers and clients, with three ways to offer help and support on your small business website.

Here are our resident geek San Sharma's recommendations.

Formspring has cleverly put the "me" in online form building with a sister-site that's closer to Facebook and Twitter than its .com big brother. Formspring.me is a single-serving social network that allows you to send and receive anonymous questions and learn more about people you find interesting by following their answers. Like Twitter, it starts with a simple premise: "Ask me anything." You invite people to do just that and what you end up with is a stream of answers and questions that lets customers find out more about you and your service. Since you can choose which questions you want to answer, you can tailor this ongoing interview to be completely self-serving - ideal for the freelance consultant, for example. You can even ask yourself questions, since it is anonymous. And you can do all of this whilst offering help and support. Formspring.me integrates neatly with Facebook, Twitter, Tumblr and Blogger, as well with your own website, via an embeddable widget.

Perhaps more suited to small businesses with products or widely-used services is "People-Powered Customer Service" tool, Get Satisfaction. If you've needed help with web 2.0 services, like Twitter, you may have come across it at some point. What it does is give your customers a place to talk about your product or service, a way to support one another and ask you for help. Problems can be solved, features requested and relationships managed. It's not free though. You can try it out for free, but plans start at $19 a month. If you think you can justify that, get Get Satisfaction. It's really quite cool!

It won't cost you a penny, but using Twitter for customer services is a really effective way of getting help out there quickly and with a personal note. Just look at what BT are doing with @BTCare. Encourage your customers to file support tickets on Twitter and they won't miss being on hold and you won't miss the call.

How do you provide customer services in your small business? Do you have a phone number for it? Do you handle queries via e-mail? Or do you use Twitter? Let us know in the comments below. 

&lt;p&gt;&amp;quot;The Queen of Enterprise Nation in Scotland&amp;quot; is how Emma Jones, CEO of Enterprise Nation describes me!&lt;/p&gt;

&lt;p&gt;She may very well say so. But I couldn&amp;#39;t possibly comment, he he!&lt;/p&gt;

&lt;p&gt;Hi, I&amp;#39;m Fin and I work with my&lt;a href="https://supersizemedia.co.uk/"&gt; Supersize Media&lt;/a&gt; team and Enterprise Nation on campaigns and events in Scotland such as:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;
	&lt;p&gt;&lt;strong&gt;&lt;a href="https://www.enterprisenation.com/blog/tsb-s-small-business-customers-take-digital-mot-test-with-enterprise-nation-and-get-set-for-the-digital-revolution/?returnurl=%2Fcontent-search%2F"&gt;TSB Business&lt;/a&gt; Digital Advisor, from April 2018&lt;/strong&gt;&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;&lt;strong&gt;&lt;a href="https://www.enterprisenation.com/blog/five-reasons-to-attend-amazon-academy-glasgow/?returnurl=%2Fcontent-search%2F"&gt;Amazon Academy&lt;/a&gt; Digital Advisor, Glasgow April 2018&lt;/strong&gt;&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;&lt;strong&gt;&lt;a href="https://www.enterprisenation.com/campaigns/she-means-business/"&gt;She Means Business&lt;/a&gt; in collaboration with Facebook (&amp;quot;a series of events to inspire creativity, empower confidence and educate on how to best utilise Facebook and Instagram to grow women&amp;#39;s business)&lt;/strong&gt;&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;&lt;strong&gt;Free Networking Events around Scotland in 2018&lt;/strong&gt;&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;&lt;strong&gt;Go and Grow Online &amp;quot;Encouraging more businesses to get online and support existing internet traders to grow)&lt;/strong&gt;&lt;/p&gt;
	&lt;/li&gt;
&lt;/ol&gt;

&lt;p&gt;I was awarded the Association of Scottish Women in Business&lt;a href="http://www.asb-scotland.org/news-and-events/2018-asb-women-of-inspiration-awards"&gt; &amp;quot;Woman of Inspiration 2018&amp;quot;&lt;/a&gt; in recognition of my services to women, enterprise, digital literacy and social media and a finalist in Outstanding Contribution by the ASB.&lt;/p&gt;

&lt;p&gt;With a background in law, journalism, direct marketing, copywriting and speech writing, plus 18 years experience in marketing and digital, I like to think I walk the walk of small business growth and development online.&lt;/p&gt;

&lt;p&gt;Clients include State Street Bank, Glasgow 2014 Commonwealth Games, ScottishPower, McEwan Fraser Legal, Edinburgh College and Business Women Scotland, as well as many startup companies and entrepreneurs.&lt;/p&gt;

&lt;p&gt;Plus I have a healthy following online - unlike many wannabes in the digital sector!&lt;/p&gt;

&lt;p&gt;As a regular contributor to BBC programmes on the digital and social media economy as well as publications such as The Guardian, Women in Trade, BQ Scotland, SBBN, Scottish Entrepreneur and Richard Branson&amp;#39;s Entrepreneur Blog.&lt;/p&gt;

&lt;p&gt;My boutique digital marketing agency,&lt;a href="https://supersizemedia.co.uk/"&gt; Supersize Media&lt;/a&gt;, works with clients to produce outstanding digital and social media branding and websites as part of an overall marketing strategy that includes highly targeted video, email, podcasting, social sales, PR, Google / social media ads and re-marketing.&lt;/p&gt;

&lt;p&gt;These strategies are then rolled out and optimised on Facebook, Twitter, Instagram, Linkedin etc to grow the brand&amp;rsquo;s profile, authority and sales growth.&lt;/p&gt;

&lt;p&gt;Most importantly, we work with most budgets, either in a coaching capacity, or training or actually taking over and running the campaigns for clients to deliver the most effective results, reports and profits.&lt;/p&gt;

&lt;p&gt;I am mad for the bants, love a good laff, adore my Supersize Media team of full-timers and freelancers and get off on inspirational people, ideas, strategies and plans.&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;17 Facts About Me that Not a Lot of People Know ...&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;I have:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;
	&lt;p&gt;Black belt in Tae Kwon Do&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Grade 8 Piano and Flute&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Used to play the organ at weddings&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Used to play and sing jazz and blues in bars around Paris and Edinburgh&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Lived in Paris for 5 years&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Top 10 record in the French charts in the 80s&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Was married to a Zulu for 17 years&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Lived in Soweto, South Africa with my in-laws&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Speak French, Spanish and Zulu&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Five children (four Home Births)&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;My eldest daughter &amp;#39;Free Birthed&amp;#39; in 2017&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Co-owned an RnB and Hip Hop Club in Edinburgh in the 90s&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Honours degree in Law (Edinburgh Uni)&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;My second choice at uni was Artificial Intelligence and Linguistics&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;Post-grads in Journalism, Direct Marketing and Usability&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;When I was kid, I wanted to be a beautician&lt;/p&gt;
	&lt;/li&gt;
	&lt;li&gt;
	&lt;p&gt;These days, I am mad for beauty bloggers on Youtube ... maybe one day, lmao ... for auld wifies!&lt;/p&gt;
	&lt;/li&gt;
&lt;/ol&gt;

Social Media and Digital Marketing Consultant

business.connected: Get started with creating a website

Understand what is needed to create a great website and top tips to get started.

<p>As Enterprise Nation's small business community manager, my role is to guide our members through every stage of their user journey, developing and improving their experience within the Enterprise Nation community, and arming them with the knowledge and resources they need to start and grow their business.&nbsp;&nbsp;</p>

<p>I have over 20 years of experience working in customer and B2B support. Having also managed a small business for many years, I understand the struggles that they face am passionate about helping them grow. I love to hear member success stories, particularly those in the food and drink sector.&nbsp;</p>

Head of community

StartUp 2022

Get excited for the UK’s biggest start-up show of the new year by connecting with fellow attendees – everyone from aspiring and existing entrepreneurs to trusted small business advisers.

Not got your ticket yet? Register at www.enterprisenation.com/startup2021

Founder & MD

Technical consultancy

We don’t just build digital products – we work with in-house teams to develop technologies, up-skill and hire the right people to help them grow.

Thanks for visiting my profile ??

Let me introduce myself.

I've been living in a world of strategic creativity for over 23 years (so far) and have worked both client-side and agency-side, as well as operated a successful agency myself, which means over the last couple of decades, I have been at the table having strategic conversations with 1000's of businesses and leaders, helping them apply creativity so they might grow themselves and their organisations.

Today the 'day job' is heading up the UK chapter of The Spill Teem®, a global
Design Consultancy who work with organizations worldwide to help shift their thinking culture.

The Spill Teem® have an extensive background in service, product, communication and behavioural design and collectively carry 30+ years of human-centred Design experience, business strategy, and cultural change work.

My work also regularly involves delivering keynotes at events, speaking to teams, at leadership groups, masterminds and retreats. I also deliver lectures, seminars and provide training when required on the topic of brand, strategy, storytelling and human-centred design.

If you would like me to come and speak to your group or at an event or want to know how you can work with me or Spill Teem®, then please don’t hesitate to get in touch anytime.

Head of Spill Teem UK

Tim Elliott

Thanks for visiting my profile 🙏

Let me introduce myself.

I've been living in a world of strategic creativity for over 23 years (so far) and have worked both client-side and agency-side, as well as operated a successful agency myself, which means over the last couple of decades, I have been at the table having strategic conversations with 1000's of businesses and leaders, helping them apply creativity so they might grow themselves and their organisations.

Today the 'day job' is heading up th

Three ways to offer help on your website

It's a bird! It's a plane! No, it's a"¦ small business? Be a business hero and leap to the rescue of customers and clients, with three ways to offer help and support on your small business website. Here are our resident geek San Sharma's recommendations.

1. Formspring.me

2. Get Satisfaction

3. Twitter

What do you think?

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