In this Lunch and Learn, Louise Lally explains how big companies create customer experiences that make them stand out from the crowd.

Lunch and Learn: Five secrets to turning customers into raving fans

Webinar

 explains how top-performing companies create customer experiences that make them stand out from the crowd and win new customers. She shares five top secrets of how brands can increase their engagement and gain new customers through proven customer experience-led initiatives using technology.

Louise has been working in the customer experience landscape for over 15 years with brands like Next, Rituals Cosmetics, Diesel clothing, Woodies and lots more. Her approach to turning customers into raving fans is by understanding what they truly want. This is through world-class customer service that supports the journey and allows brands to own the marketplace.

Louise specialises in working with franchise retailers through implementing best practice processes with its people and operations.

Enterprise Nation is the UK's most active small business network, helping thousands of people turn their good idea into a great business. 

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Five top secrets of how brands can increase their engagement and gain new customers using technology.

Danny is the founder of Short Story Ventures, a venture studio that helps early-stage founders build a fundable startup brand. He is an investor, adviser and director of Founder Institute, the world&apos;s largest pre-seed startup accelerator.
&quot;I believe the best way to be the change we want to see in the world, is to create it through meaningful ventures.&quot;

Brand-First Venture Builder

Lunch and Learn: Crafting a compelling business pitch

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Enterprise Nation has helped thousands of people start and grow their businesses. Led by founder, Emma Jones CBE, Enterprise Nation connects you to the resources and expertise to help you succeed.

StartUp UK e-learning

This is a group is for those who have joined the StartUp UK e-learning programme to share ideas, inspiration and key takeaways from the videos you have watched. Get sharing on the group chat!

I started my first business at 17. Back in the 80&apos;s there was no internet, no support and I didn&apos;t have a network of friends or family that could help. Over the next 40 years I have started many more from a courier company to an in-flight catering business.
As I gained experience, I would willingly share it with others. Sometimes people just want to bounce ideas around with someone that has experience and knowledge that leave you motivated and better informed. Unfortunately, not everyone has that important network so I decided to volunteer for The Prince&apos;s Trust.
Having someone believe your idea and you as an individual is invaluable, especially when no one else does. One of my first Prince&apos;s Trust mentees would give me a dozen reasons to pack it all in and I would give him a dozen to keep going. He eventually went on to win the prestigious Pride of Britain Awards. I volunteered for the Trust for over a decade not just as an advisor but the interim Chair of the awards panel.
I am a qualified business advisor, an accomplished business mentor and an accredited business coach. But most of all, I have decades of experience supporting start-ups. My personalised approach to support gives clients the confidence to implement ideas with the skills and resources to hand. My entrepreneurial mindset helps them identify a wider audience for their products or services.
In my last role I was the lead for Enterprise &amp; Innovation within a housing association. I helped to start and support over 300 businesses and social enterprises across the North-West of England. I ensured start-ups had access to funding, support and premises.
I am also the Director of a waste management company, an innovating and patent pending service that increases the capacity of communal bins with a mobile compacting service.
My ongoing mission is to provide professional entrepreneurial support and advice to individuals looking to start up or grow their business.

Business Start-up Consultant

90 minute face to face consultation

If you are based in Manchester or Birmingham then we can schedule a 90 minute face to face meeting. Most topics are up for discussion regarding how to start or grow your business but I do not give financial advice. The meeting should help you identify your best customer base and how to approach them. It will leave you with clarity knowing how to take your next steps. 

Website is Not Enough eBook - available <a href=&apos;https://www.branderbee.com/43f5862a&apos; target=&apos;_self&apos;>here</a>. To successfully build, launch, and sustain a profitable service-based business, you must consistently attract high-paying clients every month and build revenue growth. I can help!
<ol>
<li>Former UX Designer in the retail sector, contributing to a website with over 500,000 active users. ?????</li>
<li>Consistently outperforming 18,000,000 competitors on Upwork with a flawless 100% satisfaction rating. ??</li>
<li>Mentored a budding entrepreneur, guiding them to secure a runner-up position in the Greenwich University Enterprise Challenge that year.</li>
<li>Designed, built, and launched numerous websites through my consultancy, Branderbee. ????</li>
</ol>
I am on a mission to help 52 clients by 2025 build their websites and marketing systems, embodying the motto of Website is Not Enough.

Web Designer and Marketing Consultant

Aggie Dymarska

Website is Not Enough eBook - available <a href=&apos;https://www.branderbee.com/43f5862a&apos; target=&apos;_self&apos;>here</a>. To successfully build, launch, and sustain a profitable service-based business, you must consistently attract high-paying clients every month and build revenue growth. I can help!
<ol>
<li>Former UX Designer in the retail sector, contributing to a website with over 500,000 active users. 🛍️💻</li>
<li>Consistently outperforming 18,000,000 competitors on Upwork

Lunch and Learn: Five secrets to turning customers into raving fans

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