Lunch and Learn: Five secrets to turning customers into raving fans

Louise Lally
Louise LallyLouise Lally

Posted: Thu 31st Aug 2023

In this Lunch and Learn, Louise Lally explains how top-performing companies create customer experiences that make them stand out from the crowd and win new customers.

She shares five top secrets of how brands can increase their engagement and gain new customers through proven customer experience-led initiatives using technology.

Louise has been working in the customer experience landscape for over 15 years with brands like Next, Rituals Cosmetics, Diesel clothing, Woodies and lots more.

Her approach to turning customers into raving fans is by understanding what they truly want. This is through world-class customer service that supports the journey and allows brands to own the marketplace.

Louise specialises in working with franchise retailers through implementing best practice processes with its people and operations.

Key takeaways from this session:

  • Discover how to build your brand story for your marketplace

  • Learn how to connect with your customers through community building

  • Find out how to sell to customers with an experience-first strategy

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Louise Lally
Louise LallyLouise Lally
Founder of Louise Lally Training Academy. Louise has worked in the Retail Industry in leadership roles for over 14 years she brings her knowledge of coaching, business and customer experience into the Training Academy. The Training Academy delivers workshops, programs and talks in the following areas: Customer Experience Coaching for Teams and Managers Psychometric Assessment Program using DISC model 1:1 Mentoring for Retail Owners and Managers Emotional Inteligence in the workplace

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