Lunch and Learn: How to balance your online and in-person customers

Watch Sophie Eglin's Lunch and Learn webinar on strategies for effectively balancing online and in-person customer interactions.

Discover key insights on seamlessly integrating digital and traditional customer service channels to enhance overall satisfaction.

Sophie has over 20 years of commercial development, customer experience and placemaking experience within the retail, hospitality and leisure industries. She is the founder of Market & Me, which is on a mission to provide small business owners with a nurturing space that elevates personal and professional growth, whilst eradicating loneliness.

Key takeaways from this session:

• Why in-person customers are still as important as online customers

• Strategy on how to close the gap between e-commerce and in-person experiences both before and after purchase

• Simple practices that can be implemented to manage the balance between offline and online customers

Access support to start your business

Visit the StartUp UK hub for resources that give you the education and inspiration to get started on your entrepreneurial journey.