Learn how a positive onboarding experience helps build loyalty and engagement in your customers, and get tips on a five-step onboarding process. 

Boost your client journey and elevate your business

Webinar

shares the strategic relevance of client onboarding, not just as a procedural formality but as a critical element that influences both commercial success and client satisfaction.

Learn how a positive onboarding experience contributes to client loyalty and engagement and uncover a five-step onboarding process. We're talking about the legal stuff, getting those invoices in order, creating a super cool welcome pack, keeping the communication lines open and marking those important review dates on the calendar.

Karen is a business strategist and catalyst with over 25 years of commercial experience and almost two decades of running her own coaching companies and consultancies. She’s also a Business Book Awards Finalist, menopause champion and regularly speaks about the importance of purposeful, profitable growth.

Enterprise Nation is the UK's most active small business network, helping thousands of people turn their good idea into a great business. 

 to get everything you need to start and grow your small business, in one place.

Want to learn more? Explore our library of Lunch and Learn webinars

Lunch and Learn: Boost your client journey and elevate your business

Enhance your client loyalty and engagement with a positive onboarding experience.

I&apos;m Ollie, creator of <a href=&apos;https://foundedandgrounded.com/&apos; target=&apos;_self&apos;>Founded &amp; Grounded</a> - UK&apos;s No.2 startup podcast.
We&apos;re on mission to amplify the next generation of thought leaders by enabling you to tell your unique story.&nbsp;
Why?
Born in a mud hut in Thithithagal, a small rural village in India, I grew up in the 80s watching my mum, fluent in Tamil, use business as a force for good as she pioneered Fair Trade organic cotton, with <a href=&apos;https://www.bbc.co.uk/news/av/uk-england-bristol-22764255&apos; target=&apos;_self&apos;>Bishopston Trading Co</a>  AND transformed the South India village in the process.
How we take you from the shadows to the spotlight
You&apos;re a time-poor business owner who struggles with consistent content creation.
You&apos;re not getting the plaudits you deserve.
?One interview can change everything.
Join us in the studio for only two hours of your time, for an unforgettable experience with me, Ollie Collard. I have interviewed over 100 leading early-stage founders.
?We craft a 6-month content plan for you, filled with unique personal content that makes you shine.
Inbound opportunities are only an interview away.
- 52 Linkedin posts (2 per week)
- 26 short-form <a href=&apos;https://www.tiktok.com/@foundedandgrounded&apos; target=&apos;_self&apos;>videos</a>
- 2-hour interview
- 45-minute pre-briefing strategy call
- 6-month thought leadership plan delivered all in one place in Notion
Book in a call now to organise your recording
https://calendly.com/enterpriseorchard/discovery-meeting
Ollie

Creating the next generation of thought leaders

Lunch and Learn: How to position yourself as a thought leader

Gain insights on becoming a standout thought leader in your industry.

JournoLink is arguably the most valuable piece of your marketing toolbox.&nbsp;
19 out of 20 of us now make our buying decisions based on recommendations. Only 10% of us trust social media, but nearly half of us trust the word of journalists. So using journalists to promote your business has never been more important.
JournoLink works directly with businesses, and freelancers who manage the PR and marketing for clients.
It&apos;s the online platform that gives you all you need to manage your PR and that of your clients, linking you with the journalists that are keen to hear about the business, and giving you the help you need on how and when to engage with them. Across the JournoLink team we have a wide spread of PR skills to help you, from the insights of a working journalist to the experience of people who have promoted their businesses through the media, and have handed difficult interview challenges. The platform cost is from less than £50 per month inclusive, and also lets you work on a PAYG basis if that suits you better.

Director

North Yorkshire small business networking group

Being self-employed needn't feel lonely. Join this group to connect with like-minded founders, share knowledge, discuss challenges, and support one another. And for anyone who'd like to continue the conversation at one of our monthly online meet-ups, we'll be sure to let you know when your next event is taking place.
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I started my first business at 17. Back in the 80&apos;s there was no internet, no support and I didn&apos;t have a network of friends or family that could help. Over the next 40 years I have started many more from a courier company to an in-flight catering business.
As I gained experience, I would willingly share it with others. Sometimes people just want to bounce ideas around with someone that has experience and knowledge that leave you motivated and better informed. Unfortunately, not everyone has that important network so I decided to volunteer for The Prince&apos;s Trust.
Having someone believe your idea and you as an individual is invaluable, especially when no one else does. One of my first Prince&apos;s Trust mentees would give me a dozen reasons to pack it all in and I would give him a dozen to keep going. He eventually went on to win the prestigious Pride of Britain Awards. I volunteered for the Trust for over a decade not just as an advisor but the interim Chair of the awards panel.
I am a qualified business advisor, an accomplished business mentor and an accredited business coach. But most of all, I have decades of experience supporting start-ups. My personalised approach to support gives clients the confidence to implement ideas with the skills and resources to hand. My entrepreneurial mindset helps them identify a wider audience for their products or services.
In my last role I was the lead for Enterprise &amp; Innovation within a housing association. I helped to start and support over 300 businesses and social enterprises across the North-West of England. I ensured start-ups had access to funding, support and premises.
I am also the Director of a waste management company, an innovating and patent pending service that increases the capacity of communal bins with a mobile compacting service.
My ongoing mission is to provide professional entrepreneurial support and advice to individuals looking to start up or grow their business.

Business Start-up Consultant

Free 15 minute telephone consultation

Happy to have a 15 minute chat about your overall business and how I may be able to help.

I am the Queen of Reinvention, certified in Human Design and Emotional Intelligence. I’m also a long-time student of Abraham Hicks (The Law of Attraction). Entrepreneurs hire me because secretly, they know they’re capable of so much more, but either they don’t know what’s stopping them from taking the next move or they do and they’re ignoring their intuition. Is this YOU? That’s totally normal. That’s where all my clients begin. I like to ask challenging questions, so let’s start. Do you value yourself? Do you fantasise about a different or much better life when you have space and time for yourself? I’ve been here myself Friends and colleagues would say to me - you’re so successful, how do you do it? But I didn’t feel successful. I had nothing other than my work. I’d worked globally in the boardrooms of several blue-chip companies, as an Executive Coach and team-building expert. I was highly trained and knew I was talented. Twenty years ago I was using some pretty advanced energy and play techniques which got great results. I helped grown men in grey suits get out of their heads and into their gut and their intuition. I had great fun at work. Away from that environment, I had a secret life going on in my head which meant I was desperately trying to find someone to love me. In 2013 I began dating my husband, John. We dated way back in 1983 and somehow 30 years later, John discovered me online. That&apos;s a story for another time. I found John and the Law of Attraction at the same time. Neither of us was in a good place, but we made a promise to ourselves that we were going to help each other, communicate openly and find happiness together. The Law of Attraction most definitely helped us both examine our behaviour and what we were attracting, but it wasn’t until I was introduced to Human Design that the magic happened. I began to see I wasn’t valuing my uniqueness. I began to see I was hiding and keeping myself small. I began to see the life that I’d kept secret from others WAS how I was meant to be As The Queen of Reinvention, I help women understand their uniqueness and how to make their secret life come true.

The Queen of Reinvention

Sheena Mason-White

I am the Queen of Reinvention, certified in Human Design and Emotional Intelligence. I’m also a long-time student of Abraham Hicks (The Law of Attraction). Entrepreneurs hire me because secretly, they know they’re capable of so much more, but either they don’t know what’s stopping them from taking the next move or they do and they’re ignoring their intuition. Is this YOU? That’s totally normal. That’s where all my clients begin. I like to ask challenging question

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