business.connected Digital series: Online and in-person customer engagement

Sophie Eglin
Sophie EglinMarket & Me

Posted: Thu 13th Jun 2024

During this business.connected webinar, Sophie Eglin shares effective strategies designed to engage your online audience and in-store customers seamlessly. She explains invaluable techniques to harmonise the online and in-store shopping experiences, ensuring a cohesive journey for every customer.

Sophie is a business strategist, coach and the founder behind Market & Me, the small business community that grows you with your business. With over 20 years of diverse experience across retail, hospitality and leisure industries, Sophie has worked closely with businesses from start-ups to globally renowned, offering strategic guidance and support to drive growth and success.

Key takeaways from this session:

  • Explore effective strategies for engaging online and in-person customers

  • Discover methods to seamlessly blend the online and in-store shopping experiences

  • Learn actionable techniques to harmonise e-commerce and in-person interactions, enhancing customer satisfaction and spending

This webinar is part of a series for business.connected. Check out the other events

business.connected: Grow your business with free digital training

Free video training, exclusive offers and workshops

The business.connected hub is a free online training programme of workshops, webinars and e-learning modules designed to help businesses go digital, adopt new technology, and stay safe online. Take me to the hub now

Sophie Eglin
Sophie EglinMarket & Me
I have over 20 years of commercial development, customer experience and placemaking experience within the retail, hospitality and leisure industries. I have worked with, and advised multiple start-up, independent and SME businesses at a brand level over a range of functions, including Operations, Marketing and Performance Optimisation. Additionally, i have developed strategies for, and led teams within some of London's most admired and complex commercial environments at a landlord level.

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