Watch back this recorded  business.connected workshop, to hear Aaron Major and Gary Skeels discussion about the impact and value customer experience can bring to your business.

business.connected: How to apply Customer Experience to your business

Webinar

Watch back: How to apply Customer Experience to your business

free 60 minute webinar, Enterprise Nation programme manager Lisa Wilson, Aaron Major and Gary Skeels discussed the impact and value customer experience can bring to your business.

Samsung is a key partner of the business.connected programme providing additional training and support for small businesses. This webinar is part of the Lunch and Learn series for the business.connected programme.

customer experience

StartUp Series: Make your first sale

Find out which marketing techniques you need to make a first sale, and how to clearly define your business offering.

Lorna Bladen is the Head of Marketing at Enterprise Nation. Lorna has over ten years of experience working in marketing. Previous roles include:
<ul>
<li>Head of Marketing at Escape The City</li>
<li>Head of Partnerships at Moneypenny</li>
<li>Working as a freelance marketing consultant.</li>
</ul>
Lorna is based in Brighton, West Sussex and is open to supporting small businesses across the UK.
Lorna&apos;s mentoring experience
Lorna has over ten years of experience working with small businesses at a senior level. She is excited to use their expertise, along with their leadership and management skills to support a small business to grow.
Lorna has also recently undertaken training with the Association of Business Mentors.
How Lorna can help your business
Lorna can help you with social media, digital marketing, content production and partnership building. Lorna has experience working with small businesses across a number of different sectors - including fashion, homewares, food and service-based businesses.
Lorna will act as a sounding board and guide you through 1:1 mentoring. Lorna will be a good listener, ask the right questions, and be passionate about helping you achieve your business goals.

Chief Marketing Officer

Marketing for small businesses

Whether you're starting or scaling, finding effective marketing strategies is critical. Join this group to connect with like-minded small business owners to share and discuss marketing tips.

I am the founder of Your AJency, a global strategic marketing expert who uses my commercial retail experience of running London flagships , marketing knowledge and global perspective to connect my clients to the right people to support them grow. I am passionate about seeing fellow female founders grow and succeed.&nbsp;

As a business owner myself, time is precious and the juggle is real. I want to support you do what you love and connect you with the people who will instantly see the magic in your brand/business.&nbsp;

With my retail background, commercial goals are at the centre of what I do. I am particularly passionate about marketing mentoring but also love to support owners with business development. When it comes to your marketing effort I want it to count and show in tangible results as well as stunning marketing campaigns.&nbsp;

I will act as a real cheerleader for you I can be it and here is how&nbsp;

<ul>
<li>I bring big growth, big-goal thinking to small business&nbsp;</li>
<li>I will connect you to an amazing network of fellow business owners, my network is focused on female founders&nbsp;</li>
<li>I am the missing sounding board that is often not there as a solopreneuer, so some of those big decisions are not made alone.&nbsp;</li>
<li>I will support you in making things happen with encouragement, fun, and a gentle nudge out of your comfort zone.&nbsp;&nbsp;</li>
</ul>
I love nothing more than working with others, over the years I have led and developed high-performing teams of multi million pound businesses not only so they can play their part in a business&apos;s growth but are also fulfilled as an individual and are developed. When I decided to first set up my own business back in 2015, to succeed I knew I had to find a network and that is why I have joined communities across the world.&nbsp;

I have worked with startups through to multi-million pound businesses across the world. I have been luckily enough to live in 5 countries and have learnt so much from working with different nationalities and cultures. I now support ambitious business owners who have either national or international goals and teach them how to think internationally but work locally to ensure they adapt to their different audiences.

I get to know you really well, and together we come up with a plan that will work for YOU and is achievable.&nbsp;&nbsp;

If you are an ambitious business owner who wants to reach new heights of growth but are seeking a fun, supportive mentor, I would love to connect and see if we are right for each other!&nbsp;

Founder Your Ajency

Marketing Mentoring Kick Starter (3 month Programme)

If you are looking for someone to support you set up for success when it comes to your marketing with a plan of action and key objectives, but with the all-important accountability. This is the program for you. 

In this program, you will get: 

- Kick off call 2 hours  
- strategy and action plan to deliver the objectives you set 
- bi weekly calls 
- key templates to keep you on track 

The aim of this program is it kickstarts a social media routine and empowers you to take control of it so it

I have more than 12 years of experience in the hospitality and retail industry. Throughout my career, I have been lucky enough to work with big brands like Wagamama, French Connection, Harris + Hoole, Kamps, Gails, KA International, Growth Kitchen, Tortilla, and Shoryu, and some smaller more private unique concepts.
As businesses started to reach out to me to assist them with their challenges I decided it&apos;s time I increase my efforts and besides working for one company exclusively I took on the responsibility to work with clients from the UK, US, and Europe. I am the Director and Lead Consultant of Business Grit where I have helped different businesses get started/launch, and improve their existing operations or scale-up.
As a Director and Lead Consultant, I am responsible for keeping up to date with the latest market trends, monitoring economical dependencies, and relevant regulation changes, and conducting projects to the highest standards. Results-driven and goal-oriented professional with extensive experience in project management, driving business performance, establishing systems, working remotely, translating analytics into actions, and collaborating with multiple clients and other professionals. Driving the work to identify and explore alternative operational models, ensuring that recommended changes align with the strategic plan for delivery and impact goals, future income models, and organizational form.

Director and Lead Consultant

Adrienn Szabo

I have more than 12 years of experience in the hospitality and retail industry. Throughout my career, I have been lucky enough to work with big brands like Wagamama, French Connection, Harris + Hoole, Kamps, Gails, KA International, Growth Kitchen, Tortilla, and Shoryu, and some smaller more private unique concepts.
As businesses started to reach out to me to assist them with their challenges I decided it&apos;s time I increase my efforts and besides working for one company exclusively

business.connected: How to apply Customer Experience to your business

Watch back: How to apply Customer Experience to your business

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