business.connected: How to create a winning customer experience online

In this free 30 minute business.connected workshop, Louise Lally will take you through how to increase customer engagement and drive conversion in your business. The session will also explore tools you can use more often in order to leverage your customer experience and increase sales in your business.

Session takeaways include:

• Ways to analyse key performance indicators (KPI’s) in your customer experience.

• How to measure KPI’s in order to grow your business.

• How to design your own customer experience model within your business.

During the workshop, you'll also have the chance to ask Louise any customer experience questions.

Looking to boost your digital skills further?

V-Hub by Vodafone is an online library and knowledge centre, offering content, tools and insights to help small-medium businesses. Not only that, but you can access free one-to-one support from expert business advisers. Visit V-Hub today.

About business.connected

Enterprise Nation have partnered with Vodafone Business to equip 800,000 small businesses over the next three years with the digital skills they need to take their operations to the next level.

The free training programme – delivered exclusively online, and consisting of workshops, webinars and e-learning modules – will empower businesses to kickstart digital change, adopt new technology, and stay safe online.

The programme is supported by additional partners Samsung Electronics UK, Sage (UK) and Zym.

For more information, visit the business.connected support hub.