Terms of Membership


Thank you for your interest in becoming a member of Enterprise Nation. These terms of membership (the terms) (together with our privacy policy and terms of website use) provide information about us and the legal terms and conditions including those on membership of Enterprise Nation, purchase of tickets for workshops and events and any online courses (services) and use of e-courses, videos and e-books (products) listed on our website (website).

These terms apply to your membership of Enterprise Nation and to the sale of products and services to you. Please read these terms carefully and make sure that you understand them, before applying for membership or purchasing any products or services from the website.

In these terms, the following terms and expressions have the meanings set out against them below:

  • 1.1. we/us/our means Enterprise Nation.
  • 1.2. affiliate means, in relation to a company, that company’s subsidiary, holding company or any company under common control with that company.
  • 1.3. application form means the membership application form available on the website to be completed by prospective members of Enterprise Nation.
  • 1.4. business day means a day, other than a Saturday, Sunday or public holiday, when banks are open for normal business in the City of London.
  • 1.5. code of conduct means our code of conduct for attendance at events, as attached as Appendix C and as amended from time to time.
  • 1.6. content means any and/all materials, data, information and products, in any media, provided in relation to or forming part of the membership, products and services.
  • 1.7. contract means the contract between you and us for membership of Enterprise Nation, comprising these terms together with the application form.
  • 1.8. event means a workshop, course or other event organised by Enterprise Nation for its members.
  • 1.9. intellectual property means patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered.
  • 1.10. member means a member of Enterprise Nation.
  • 1.11. membership means membership of Enterprise Nation.
  • 1.12. membership fee means the annual membership fee payable for plus membership of Enterprise Nation.
  • 1.13. plus member means a member who joins Enterprise Nation as an adviser in accordance with the terms set out in Appendix B.
  • 1.14. software means the intellectual property in any software that is made available for use or download from the website relating to membership content.
  • 1.15. standard member means a member who joins Enterprise Nation as a small business member in accordance with the terms set out in Appendix A.
  • 1.16. website means www.enterprisenation.com.
  • 2.1. ‘Enterprise Nation’ is the trading name and registered trademark of Enterprise Nation Limited, a company registered in England & Wales, company no. 04676798 registered office: C/O Chaddesley Sanford 3rd Floor, 3 Fitzhardinge Street, London, United Kingdom, W1H 6EF. We are registered for VAT under No. GB813 1308 72.
  • 2.2. You may contact us by telephoning our Customer Service team on 020 3871 2922 or by e-mailing us at hello@enterprisenation.com. If you wish to give us formal notice of any matter in accordance with these terms, please see clause 16.

Your use of the website is governed by our terms of website use. Please take the time to read these, as they include important terms which apply to you. Membership of Enterprise Nation and access to products or services from the website is only available to you if you are at least 16 years old.

We only use your personal information in accordance with our privacy policy. We use cookies on the website, details of which can also be found in our privacy policy. Please take the time to read our privacy policy, as they include important terms which apply to you.

  • 5.1. From time to time, we may offer free membership trials for a limited period (a free trial) with no further obligation beyond the free trial for you to remain a member.
  • 5.2. If you are accepted for a free trial, your free trial will continue until the earlier of: (a) the end of the free trial period (as notified to you at the point of sign up); (b) the start of any full membership; or (c) earlier termination of our contract with you in accordance with these terms and conditions.
  • 5.3. We will contact you towards the end of your free trial to let you know that your free trial is coming to an end and how you can become a full member.
  • 5.4. The terms of any free trial membership will be governed by these Terms of Membership.
    • 6.1. The membership page on the website will guide you through the steps you need to take to become a member. We will confirm our acceptance of your membership application by sending you an e-mail acceptance confirmation with details of your account and login details.
    • 6.2. Membership options: Depending on the membership for which you have applied, we will provide you with access to our portfolio of packages. The following membership schemes are available and you will comply with the relevant terms set out in the appendices to these terms:
      • (a) standard member – with the benefits set out in Appendix A to these terms and which is available free of charge and will continue thereafter unless otherwise terminated by you or us; and
      • (b) plus members – with the additional benefits set out in Appendix B to these terms.
    • 6.3. Code of Conduct: All members must comply with the Code of Conduct. Failure to do so will entitle Enterprise Nation to terminate your membership and/or bar you from attendance at events.
    • 6.4. Payment options: Payment for plus membership is either on a month-by- month basis or for a pre-paid 12-month subscription period, depending on the payment option you have chosen in your application form (each a subscription period). Your plus membership shall automatically renew at the end of each subscription period (the renewal date) for another month or 12-month term as applicable unless you terminate your plus membership.
    • 6.5. Termination of Membership: You may terminate your membership at any time in accordance with clause 6.9 but please note that we do not offer any refunds in respect of any remainder of a subscription period following termination. We may terminate your membership in accordance with clause 14.
    • 6.6.

      We shall notify you by email approximately seven days (in the case of annual plus membership) prior to the applicable renewal date. This notice will let you know that your current subscription period is about to end, the renewal price and the renewal date on which your membership is due for renewal and your account charged.

      Monthly plus membership will be renewed on an ongoing basis on the same day of the month you took out membership unless otherwise cancelled.

      All notices regarding your membership will be sent to the last email address notified to us by you. To terminate your plus membership without your account being charged for the next subscription period, you must do so before the renewal date. Please keep a record of when your subscription period ends and the next renewal date. You are responsible for terminating your plus membership in time regardless of whether you receive any notice from us.

    • 6.7. The renewal payment is due on the renewal date and will automatically be charged using the same payment method that you used for payment of the first membership fee or the most recent renewal of your membership. Please notify us 3 days before the renewal date of any changes to your email, account or billing information.
    • 6.8. You may notify us of your intention to terminate your membership at any time via the “cancel membership” button located within the profile section of your membership dashboard on the website. Such notice will take effect immediately in the case of standard membership, or in the case of plus membership at the end of the month in which you give notice (in respect of monthly plus membership) and at the end of the your annual subscription period (in respect of annual plus membership). Access to the on-line membership area of the website will continue until the end of the relevant subscription period.
    • 7.1. Prices: The prices for membership, events and products are set out at the membership or event pages of the website and are payable in advance. We shall be under no obligation to confirm membership or provide access to any events until the relevant price has been paid in full.
    • 7.2. Discounts: A discounted membership fee may apply if you have received a promotional code through a third party with whom Enterprise Nation has a formal agreement. This discount may be for a free trial or a discount on the applicable membership fee for a specified period of time. The discount is only valid for that period and any renewal of membership will be at the current full price as displayed on the membership page of the website.
    • 7.3. Membership fees and prices of products and events may change from time to time, but changes will not affect any order you have already placed.
    • 7.4. If we do not receive payment authorisation for any payment made by you or any authorisation is subsequently cancelled, we may immediately terminate or suspend your membership.
    • 7.5. All prices are expressed inclusive of any VAT payable unless otherwise stated.
    • 7.6. Payments of membership fees and for events and products via the website may be made using a debit card or credit card or via direct debit as indicated on the website.

    The intellectual property in content on the website and in products and services is the property of Enterprise Nation or its licensors and is protected by copyright, trademarks, database right and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website or for sale from the website without written permission from us.

    • 9.1. Membership, services and products are provided for internal use by your business, and you agree not to use your membership or any products or services for any resale purposes.
    • 9.2. Nothing in these terms limits or excludes our liability for:
      • (a death or personal injury caused by our negligence;
      • (b) fraud or fraudulent misrepresentation; or
      • (c) any other liability which cannot be excluded by law.
    • 9.3. Subject to clause 9.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for:
      • (a) any loss of profits, sales, business, or revenue;
      • (b) loss or corruption of data, information or software;
      • (c) loss of business opportunity;
      • (d) loss of anticipated savings;
      • (e) loss of goodwill; or
      • (f) any indirect or consequential loss.
    • 9.4. Subject to clause 9.2, our total liability to you in respect of all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the greater of £100 or the total membership fee paid by you.
    • 9.5. Your attendance at a meeting or event and use of any content is at your sole risk and responsibility and you acknowledge that all content is provided "as is" and "as available". Content is made available for the members’ general information and any advice, opinion, statement or other information forming part of the content is not intended for trading or to address any member’s particular requirements
    • 9.6. We make no representations or warranties:
      • (a) that membership or attendance at any event or use of any content will be appropriate for any particular purpose;
      • (b) about the accuracy, reliability or completeness of any content;
      • (c) about the results obtained from membership or accessing or attending any event or using any content; or
      • (d) that the use of any of the content will not infringe the Intellectual Property rights of any third party.
    • 9.7. It is your responsibility to ensure that membership or an event or any products or services are suitable for your requirements. We accept no liability if such membership, content, products or services do not meet your requirements.
    • 9.8. We give no assurance that materials on the website are appropriate or available for use in locations outside the United Kingdom or that the website’s contents are in accordance with the laws of any other jurisdiction. If you choose to access the website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
    • 9.9. Although the event details on the website are correct at the time of publication, in certain circumstances it may become necessary to change the format, content, venue, speakers, hosts, moderators and/or timing of an event. We shall use our reasonable endeavours to notify all attendees of any such changes prior to an event but, subject to clause 10, shall have no liability for any expenses incurred by members in relation to such changes.
    • 9.10. Our site contains links to the websites of third party suppliers and plus members. Whilst we take reasonable care in selecting third party suppliers, we do not endorse them or any plus member in any way and you are responsible for determining whether the services of such third party suppliers or plus members are appropriate for your business. We shall have no liability in respect of any advice given by such third parties or plus members, or any services or products included in any such external website links. All services offered by third parties and plus members are subject to their terms of business. You are responsible for reviewing those terms of business and taking independent advice in relation to them if appropriate.
    • 10.1. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the contract that is caused by circumstances outside our control, as defined in clause 10.2.
    • 10.2. Circumstances outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, extreme weather conditions, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, failure of electric power, gas, water, or other utility service or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • 10.3. If circumstances outside our control occur which affect the performance of our obligations in relation to any event or services:
      • (a) we will notify you as soon as reasonably possible; and
      • (b) our obligations under these terms shall be suspended and the time for performance of our obligations will be extended for the duration of the circumstances outside our control.
    • 10.4. Where the circumstances outside our control require us to cancel an event, we shall use our reasonable endeavours to reschedule the event to a new date within 3 months of the original date and, if we are unable to do so, we shall reimburse all fees paid in respect of the original event.
    • 10.4. Where the circumstances outside our control affect our delivery of products to you, we will arrange a new delivery date with you after the circumstances outside our control are over.

    You shall indemnify us against all costs, claims, damages, liability and expenses (including any reasonable professional fees) which we might incur by reason of your breach of these terms, including, without limitation any losses which we may suffer as a result of the unauthorized use by third parties of any user name and password issued to you, except in circumstances where you can demonstrate to our satisfaction that such third party obtained the relevant details through no fault (including, without limitation, negligence) on your part.

    We may make amendments to these terms from time to time. Any such amendments shall be posted on the website and material changes shall be notified to members by email. It is your responsibility to refer regularly to these terms and note any amendments. Amendments will come into effect immediately on the amended terms being posted on the website and you will be deemed to have accepted them if you access the website after that time.

    The contract states the entire agreement and understanding between you and Enterprise Nation relating to your membership and/or access to or attendance at events and supersedes all previous terms, communications and discussions relating thereto.

    • 14.1. We may terminate the contract with immediate effect by notice in writing if a member commits a material breach of these terms.
    • 14.2. Cancellation of a member’s access to any event and/ or use of any content shall not affect any provision of the contract which is expressly or by implication intended to come into effect or to continue in effect after such cancellation or expiry.
    • 14.3. Cancellation of a member’s access to any event and use of any content under these terms shall not affect our right to receive any outstanding sums due to us at the date of cancellation, which sums shall be payable within 30 days of such cancellation.
    • 15.1. We may transfer our rights and obligations under the contract to an affiliate without obtaining your prior consent.
    • 15.2. We may sub-contract any of our obligations under the contract to any other person provided that this shall not affect your rights or our obligations under these terms.
    • 15.3. You may only transfer your rights or your obligations under these terms to another person with our prior written consent.
    • 15.4. The contract is between you and us. No other person shall have any rights to enforce any of these terms.
    • 15.5. Each of the clauses of these terms operates separately. If any court or relevant authority decides that clause is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    • 15.6. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. Any waiver by us of a default by you shall not mean that we will automatically waive any later default.
    • 16.1. Any notice or other communication given by you to us, or by us to you, under or in connection with the contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
    • 16.2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day after posting or if sent by e-mail, one business day after transmission.
    • 16.3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
    • 16.4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

    The contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims).

    PLEASE NOTE: Specific details of each benefit and special affiliated discounts can be found here.

    • 1. A public profile for you and your business
      • Members have the ability to showcase themselves and their business to thousands of Enterprise Nation site visitors and other members
      • On occasion, members may be approached by Enterprise Nation with opportunities to feature on Enterprise Nation channels, including the Enterprise Nation blog, Enterprise Nation videos, or to appear at events hosted or publicised by Enterprise Nation
      • Opportunities to appear on all online / offline content will be determined by Enterprise Nation
    • 2. Access to member only webinars and discounted events
      • Access to webinars with entrepreneurs and experts, as selected by Enterprise Nation
      • From time to time, if an event hosted by Enterprise Nation is likely to be oversubscribed, Enterprise Nation may choose to release tickets for sales only to members, before opening general sales up to non-members
      • Enterprise Nation members receive 25% discount on Enterprise Nation hosted events. There may be occasional exceptions to this, but these exceptions will be clearly stated on the individual event pages
      • Members can access this discount by logging into their account on the website and when finding the relevant event, can click on the link to book their ticket through Eventbrite. The discount will have been already applied to these links, only accessible when logged into their membership account
      • If you would like a refund for your event ticket, you must request this 48 hours in advance before the start date of the event. No refunds are available after this time. Refund requests are submitted by emailing hello@enterprisenation.com
    • 3. Weekly newsletter with small business news and opportunities
      • Our weekly newsletter contains important information relating to events, opportunities, special offers and promotions which you need to know about in order to take full advantage of your membership.
    • 4. Connect and message with thousands of other members
      • Enterprise Nation members have the opportunity to connect with other members within the community
    • 5. Access recommended content and events in a personal dashboard
      • Including eBooks, recorded webinars, presentations, videos and podcasts
      • Events and plus members will be recommended based on your local region and business sector
    • 6. Unlimited advice sessions
      • Members have the opportunity to access free 1 hour calls with plus members
      • Members must apply for this service by logging into the members' only area of enterprisenation.com and then visiting an plus member’s profile and clicking on the “request a free call” button on their profile
      • By clicking this button, a communication will be sent to the plus member, who will then be in touch with the standard member within 48 hours. A confirmation email will also be sent to the standard member advising them of the next steps
      • Enterprise Nation can offer no compensation if plus members do not get in touch with standard members to arrange the consultation calls. If standard members have not received a response from their nominated plus member, they can get in touch with the Enterprise Nation customer support team who may be able to assist with the connection
      • Further consultation can be arranged with plus members on a case-by-case basis but this must be arranged independently between the standard member and plus member and additional charges for their time may apply
    • 7. Exclusive deals and offers on business essentials
      • Deals and offers on business essentials like insurance, accounting and technology
    • 8. Access to interactive business discovery tools
      • Members can access a variety of multiple choice questions via their dashboard, which will provide access to personal business recommendations
    • 9. Opportunity to take part in member-only missions to meet policy makers and big brand buyers
      • On an ad-hoc basis, members of Enterprise Nation are given the opportunity to present their products or services to retail buyers
      • These events are part of our Exchange series, which are events for business owners across different sectors
      • Enterprise Nation can offer no guarantees of contracts formed or orders placed by retail buyers for members’ products or services
      • On occasion, Enterprise Nation will offer an event opportunity for members to meet with or hear government representatives speak on policy-relevant topics. These events are part of our regular event programme and will be listed and available for booking at www.enterprisenation.com/events/ or promoted via the weekly newsletter.

    All of the benefits of standard members, plus the following benefits:

    • 1 Speaking at online and offline Enterprise Nation events
      • Plus members have the opportunity to be considered to speak at Enterprise Nation events, provided for the benefit of other members across different business categories
      • Plus members must be an active, paid member to be considered
      • Opportunities to host will be determined by Enterprise Nation
      • All content and subject matter is to be discussed with Enterprise Nation ahead of the event and approved for presentation
      • Plus members are unable to overtly 'sell' their services to attendees, but may demonstrate how their services could be of practical use to help start or grow a business
      • All content must be in line with Enterprise Nation's creative guidelines which will be provided prior to the online or offline event
    • 2 Listing on Enterprise Nation's adviser directory
      • Plus members are able to list their services, events and content in order that members and general visitors to the site can search for appropriate support within their local area or area of business need
      • Plus members can upload their listing information in the 'Dashboard' section of www.enterprisenation.com
      • To become a plus member with Enterprise Nation, you must keep your professional indemnity up to date and provide us with copies of the relevant information. Once uploaded, we will check your PI validity and it will be used to ensure your account is valid with Enterprise Nation. Plus members can upload their PI from via www.enterprisenation.com/settings/professional-indemnity/
      • Enterprise Nation members can contact plus members by clicking the connecting with and messaging them from their listing page
      • Enterprise Nation members can leave a review of a listed plus member once they have completed a service or taster session
      • An adviser is able to respond to any review left through the 'My Account' section of www.enterprisenation.com
      • Enterprise Nation cannot enter into any conversations in reference to arrangements, contracts or discussions which may take place between plus members and other users
    • 3 The provision of free 1 hour consultations for standard members
      • Plus members can provide the one-to-one consultations offered as a benefit for standard members, as presented in Appendix A, of this document
      • By agreeing to offer members free consultation calls, a plus member is required to offer 1 hour of advice to a standard member by phone
      • Plus members will be notified if a member has requested a free consultation call by the receipt of an email to the email address given within the 'my profile' section of www.enterprisenation.com. This email will contain the contact details of the standard member and the category they require advice on
      • It is the responsibility of the plus member to contact the standard member within 48 hours of receipt of the email to arrange the call
      • Enterprise Nation can offer no guarantee of further paid for business resulting from the free consultation call
      • Enterprise Nation cannot enter into any conversations in reference to arrangements, contracts or discussions which may take place between members during the consultation call
      • Enterprise Nation cannot enter into discussions on relevant pricing for services
      • Standard members are not required to pay for plus member's advice or services within the 1 hour call and a plus member is responsible for closing the conversation after this time period in the interest of both parties
    • 4 Deals, offers, updates and opportunities through our weekly member bulletin
      • Our weekly newsletter is sent to members every Wednesday. It contains important information relating to events, opportunities, special offers and promotions which you need to know about in order to take full advantage of your membership.

    This code of conduct applies to all Enterprise Nation spaces, including: social media, the Enterprise Nation platform, mailing lists and events.

    Enterprise Nation is dedicated to a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religious opinions. We do not tolerate harassment of participants in our events, in any form, online or offline.

    Violations include, but are not limited to:

    • Repeatedly messaging members that do not respond and are clearly not interested in engaging
    • By uploading services that are not of a supportive nature and are not tailored to helping members start and grow their businesses
    • Repeatedly not responding to service engagements or consultation calls
    • Offensive comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion
    • Sexual comments or images in public or directly to event attendees, without permission
    • Sustained disruption of messaging via the Enterprise Nation platform or other events
    • Inappropriate physical contact; unwelcome sexual attention
    • Photography or recording of specific participants unless explicit permission has been given
    • Please note that photography and videoing of presentations is generally permitted, unless stated beforehand
    • We sometimes video and photograph Enterprise Nation events for use on our blog and social media. If you would prefer not to feature in these, please make this known to one of the team at the beginning of the event or by emailing hello@enterprisenation.com in advance

    Anyone asked to cease in any of the behaviour listed above will be expected to comply immediately. On receiving a report of violations, Enterprise Nation staff or event organisers / contractors working on their behalf may take any action they deem appropriate, including warning the offender or expulsion from an event with no refund.

    If you have any concerns relating to this code of conduct, please contact Enterprise Nation by emailing hello@enterprisenation.com or by speaking with a member of the team at an event. All reports will be treated in the strictest confidence.

    Harassment and other code of conduct violations reduce the value of our community for everyone. We want you to be happy in our community and adhering to this code of conduct will help make a better experience for all.