Learn about understanding your customer, how customer focus benefits you and your customers, and how to create a customer-orientated mindset.

Lunch and Learn: Why customer focus is important to a business

Webinar

In this Lunch and Learn, Paul Clayton, a business development consultant with over 30 years' experience in senior sales and management roles, explains why and how customer focus is the route to success for your business. 

You likely believe you deliver a great experience to your customers, but do they hold the same view?

Lunch and Learn: Why customer focus is important to your business

Learn about understanding your customer, the benefits of customer focus, and how to be customer-oriented.

Enterprise Nation has helped thousands of people start and grow their businesses. Led by founder, Emma Jones CBE, Enterprise Nation connects you to the resources and expertise to help you succeed.

Grow your website conversions – business.connected Digital series

Actionable techniques on how to grow your business and grow your audience through your business website.

I&apos;m the CMO at Enterprise Nation and I have over a decade of experience working in marketing and across the small business space.&nbsp;
I am based in Brighton, West Sussex and I thoroughly enjoy investing my time in developing my marketing and community-building skills to support UK entrepreneurs.&nbsp;
I have experience across social media, digital marketing, content production, PPC and partnership building.
My previous roles have included:
<ul>
<li>Head of Marketing at Escape The City</li>
<li>Head of Partnerships at Moneypenny</li>
<li>Head of Marketing and Communications at StartUp Britain</li>
<li>Establishing myself as a freelance marketing consultant</li>
<li>Working pro-bono for ambitious start-ups</li>
</ul>

Chief Marketing Officer

Marketing for small businesses

Whether you're starting or scaling, finding effective marketing strategies is critical. Join this group to connect with like-minded small business owners to share and discuss marketing tips.

Hi,
My name is Stacee, and I am a Business consultant that specialises in Hospitality and Customer Service industries. With over 25 years of experience, I understand the pressures and nuances involved in business and this is what I bring to my clients. We can help open your business or if you are facing challenges, help turn it around. This covers a number of different aspects, that we can also offer on an individual basis such as training, development, and strategy.
The Company
Eureka Ventures is ultimately a business consultancy which specialises in hospitality, however we have worked in other sectors. We help people with their visions when opening their businesses. We can project manage the whole opening or support in areas where needed. However, our focus over the last few years has been helping struggling businesses, become robust and then thrive.
We have training programs, mentoring schemes and what I call business diagnostics.
How Stacee can help your business
Sometimes it is hard to get everything done and to brainstorm new opportunities. This is the reason I started the company, to offer support and help to others, so that you can focus on the aspects of the business that is important to you.
Here are some of the things we cover:
<ol>
<li>Venue Openings</li>
<li>Business Diagnostics</li>
<li>eLearning Management Course</li>
<li>Mentoring and Coaching</li>
<li>Business Strategy</li>
<li>Marketing Strategy</li>
<li>Managment Development programs</li>
<li>Front of house staff training</li>
<li>Menu creation</li>
<li>Stocktake</li>
<li>Administration</li>
<li>Workshops</li>
</ol>
If you have any challenges, projects or would just like to discuss some options for your venue, please contact us. We like to think of ourselves as the helping hand in hospitality, and we are here to help you.

Director

Business Diagnostics and Turnarounds

The hardest part of running a venue isn’t the opening, it is actually running the venue. Every business will face challenges along the way. Some of these will be small, but some will cause major problems and if not rectified can cause stress both financially and psychologically.

Eureka can support you during these times. We come into the business and perform a business diagnostic to find out the areas that are not working correctly. Then you can chose to either remedy these issues yourself or b

I adore creating and growing businesses! With my experience and qualifications as an entrepreneur in sales, business innovation, and marketing, I feel confident in my ability to help others achieve their business goals. 

I&apos;m the proud owner of Active Mentor, a business specialising in helping new entrepreneurs launch their revenue-ready business ideas quickly. My role involves leadership and production, using my consulting skills to build and launch new businesses.

Lunch and Learn: Why customer focus is important to your business

You might also like…

Get business support right to your inbox