School of Sales: Better understanding your customer's journey
Posted: Wed 1st Dec 2021
Watch back: Better understanding your customer's journey
Watch back this School of Sales workshop, joined by Paul Durrant who focussing on how you can gather a better understanding of your customers buying experience from start to finish.
Mapping your customer's journey, will help you understand how to improve their overall experience - which in turn will help you improve your customer spend and retention rate.
3 key takeaways for this workshop include:
- Learn how to map your customer's journey
- Learn how to identify any weak 'journey links'
- Learn how to improve your customer's journey
PDT Sales Consultancy works with small businesses to help them improve their sales performance. Help includes sales & marketing planning, lead generation, customer retention and branding development.