Why you're losing customers – and how to stop it

Do you feel like you're doing everything right – showing up, making connections, even getting interest – but your leads still don't convert?

Perhaps people engage with your social posts, visit your website or even book a discovery call… only to vanish without a trace. It's frustrating and it's common.

In this Lunch and Learn, award-winning business mentor Kathy Ennis shows you how to identify and fix the hidden "leaks" in your customer journey – the points where potential clients quietly slip away without buying.

You hear how to spot where things are going wrong, what might be turning people off and how to make small, smart changes that lead to better conversions and a stronger business.

This session is jargon-free, funnel-free and focused on helping solopreneurs, freelancers and side-hustlers build a customer journey that works – from first click to final payment.

Topics covered in this session

• The most common customer journey leaks and how to spot them

• How to make small changes that lead to big conversion improvements

• Simple strategies to keep people engaged from first contact to sale

• What your website, emails and service delivery might be doing to scare people off

• How to map your own customer journey – no jargon, just clarity

About the speaker

Kathy is an award-winning business mentor and the founder of LittlePiggy. With over 25 years' experience of running her own businesses, she now uses that knowledge to specialise in helping solopreneurs, freelancers and side-hustlers to start and grow their businesses and get more sales.

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