Webinar

Emma Jones interviews Sophie Segal on putting customer experiences at the heart of a business and how to craft simple customer journeys that engage.

Since launching in 2005, the Enterprise Nation team has helped thousands of people start and grow their businesses. Led by founder Emma Jones MBE, Enterprise Nation continues to be the most active UK small business community and a leading campaigning voice for small business. Joining Enterprise Nation connects you with resources, community and connections you need to reach your business goals.

On this webinar, Emma speaks to Sophie Segal, founder of 

 Sophie is an impact entrepreneur with a focus on customers. She helps founders and scale-ups to bring their purpose to life by supporting the development of their customer propositions with a strong focus on customer experience.

Sophie answers questions on putting customer experiences at the heart of a business and how to craft simple customer journeys that engage, convert and add value to your customers.

Lunch and learn: Building a customer-focused business

Emma Jones interviews Sophie Segal on putting customer experiences at the heart of a business and how to craft simple customer journeys that engage.



Enterprise Nation continues is the most active UK small business community and a leading campaigning voice for small business. Joining Enterprise Nation connects you with resources, community and connections you need to reach your business goals.

Lunch and Learn: Create and improve your website with Google Mentoring

Watch back: Create and improve your website with Google Mentoring

Lucy is a jargon free, social media trainer and consultant. Lucy is a #SheMeansBusiness accredited trainer and founder of SocialDayUK the UK’s biggest social media marketing festival. Lucy is also a Director at Avviso Media, a digital marketing agency that specialises in content and social media marketing for B2B and events brands. Lucy’s passion is to up-skill women and so set up DigitalWomen with Natwest, a community created to empower 1 Million plus women through digital skills which holds regular events and highlights the great work women are doing in digital and entrepreneurship.

Director

Social media marketing for small Business

A group to learn and share social media advice and tactics

&lt;p&gt;I started my career in journalism and was lucky that the content marketing revolution meant my particular skills - storytelling, audience engagement, creative idea generation&amp;nbsp;and so on - were soon in demand in the business world.&lt;/p&gt;

&lt;p&gt;From drawing out the heart of a brand&amp;#39;s message to creating powerful headlines and calls to action that drive... well, action... I help businesses stand back and ask the question, &amp;quot;So what?&amp;quot; It&amp;#39;s what separates indulgent copy from copy that hits the mark with target customers / clients and actually achieves a business goal.&lt;/p&gt;

&lt;p&gt;Quality and precision are central to everything I do and&amp;nbsp;I have brought together a team of skilled professionals who have the same&amp;nbsp;level of commitment to doing their jobs to the best of their ability every day.&lt;/p&gt;

&lt;p&gt;I&amp;#39;m also passionate about flexible working and wellbeing in the workplace and am 100% committed to making sure that I do everything in my power to ensure that Rin Hamburgh &amp;amp; Co is a great company to work for as well as with.&lt;/p&gt;

Brand Voice Consultancy

Attract more of the right clients by building trust through consistency.

A clearly defined brand voice creates consistency that allows you to build trust with your audience. But as a business grows and more people contribute to its content, that voice can get watered down. 

That’s why our brand voice package not only develops and defines an authentic and effective voice, language and messaging, but delivers a set of guidelines that can be used by anyone who creates content for your brand.

Our

Christopher Taylor

We believe HR is about creating the very best environment for you and your workforce to thrive. For us, HR isn’t a set of rules telling people what they ‘can’t do’. Instead, our HR approach is about people; it’s encouraging them to explore what they ‘can do’ by providing a unique workplace experience that is stimulating, engaging and rewarding.