Name: How to use social media for customer service [VIDEO]
Uploaded: 2016-05-12
Description: Digital expert Richard Dennys explains how small business owners can use social media platforms like Twitter and Facebook to manage customer relations on

Digital expert Richard Dennys explains how small business owners can use social media platforms like Twitter and Facebook to manage customer relations on 

How to use social media for customer service [VIDEO]

https://www.enterprisenation.com/learn-something/how-to-use-social-media-for-customer-service-video

Video

&lt;p&gt;Hello, I'm Amanda, Enterprise Nation's&amp;nbsp;adviser community manager. I oversee communications, content and events for our active and collaborative adviser community. I'm here to help our members make the most of opportunities and ensure we're constantly improving what we offer.&lt;/p&gt;

&lt;p&gt;Previously, I've worked across a range of professional services industries specialising in diversity and inclusion and&amp;nbsp;corporate culture. I founded&amp;nbsp;an award-winning corporate&amp;nbsp;D&amp;amp;I&amp;nbsp;initiative&amp;nbsp;and led community strategies for a global board-level women’s network.&lt;/p&gt;

&lt;p&gt;An aspiring writer and storyteller. My&amp;nbsp;roots are from Wisconsin but I have lived in the UK for over 11 years. I enjoy&amp;nbsp;going to gigs, fitness, camping, and&amp;nbsp;far away places.&amp;nbsp;&lt;/p&gt;

&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Adviser Community Manager

How to build a £100k online consultancy business model

Rachael Howourth turned her biggest challenge into her greatest strength.

&lt;p&gt;I'm the founder of The Digital Index, a data focused consultancy offering small business data support. As a data and insights analyst with 6+ years experience I have seen that small busines&amp;nbsp;are sitting on huge potential with their data and I want to help with easy, simple data analysis so small business can make the best business decisions.&lt;/p&gt;

&lt;p&gt;Because every small business has the potential to make smart data-driven decisions that ensure you save money, exceed goals and save time.&amp;nbsp;&lt;/p&gt;

&lt;p&gt;I have strong expertise in data collection, analysis, visualisation and insights, spanning across all sectors. I can help businesses at any stage, from those starting out that&amp;nbsp;have no idea where to begin with data, to those who already have their data pot, but aren't quite sure what to do with it.&amp;nbsp;&lt;/p&gt;

Director and Data Analyst

Data Analysis for Small Business

This group is for those wanting to become a more data-driven business, or those already utilising their data for decisions.

This group is here to support, guide and help, so please ask questions about data use in your business and provide support to others where you can.

&lt;p&gt;Helen is a mum of two and wife to her best friend. She's been running Smart Social for the past two years, which focuses on helping small and medium sized businesses grow through high-performing Facebook and Instagram Ads.&lt;/p&gt;

&lt;p&gt;As a Facebook ad strategist and Facebook certified media planner, Helen has helped clients increase their business results through high-performing advertising campaigns on Facebook and Instagram. She loves to help people grow their businesses, empower them to be more successful than they ever thought possible.&lt;/p&gt;

&lt;p&gt;In her previous office life, Helen is a chartered management account and financial analysis manager. The data side of Facebook ads fits her finance background perfectly.&lt;/p&gt;

&lt;p&gt;Helen is a travel-loving, foodie who loves to see the world and explore new cultures. She's been around the globe many times but her favourite place in the world is home with her two kids and loving family!&lt;/p&gt;

Facebook Ad Strategist | Smart Social

[FREE] Discover Facebook and Instagram advertising for your business

&lt;p&gt;Facebook and Instagram advertising can be confusing. There are a lot of terms to learn, there&amp;#39;s no one size fits all solution and it&amp;#39;s not always clear how or why you should use them in your marketing mix.&lt;/p&gt;

&lt;p&gt;I am going to help you understand the basics of Facebook Ads, what it is capable of (which is ALOT!) and how it may fit&amp;nbsp;your business, so that you feel &lt;u&gt;well informed&lt;/u&gt;&amp;nbsp;and can start using this powerful tool today!&

Creative Director

Chris Gomez

&lt;p&gt;The Brand Launchers are here to help you launch or scale&amp;nbsp;your brand and your business.&amp;nbsp;We work with you on a&amp;nbsp;five&amp;nbsp;pillar approach&amp;nbsp;to give your brand the best chance of success:&amp;nbsp;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Foundations&lt;/li&gt;
	&lt;li&gt;Business and Financial Planning&lt;/li&gt;
	&lt;li&gt;Brand Identity&lt;/li&gt;
	&lt;li&gt;Customer Marketing&lt;/li&gt;
	&lt;li&gt;Brand Activation&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;

How to use social media for customer service [VIDEO]

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