Disrupt Sports offer their advice on how to deliver a personal wellness experience.

How to deliver a personal customer experience

Presentation

Disrupt Sports - how to deliver a personal customer experience

When someone tells you “oh wow, things must be going SO well in your business” – does a part of you wish they knew how lost you sometimes feel?

 
I know how hard you work, how badly you want to succeed, how much you believe in the potential of your business, and how much progress you’ve already made.

 
But at some point – between juggling orders, suppliers and the relentless need to keep up on social media, you’ve begun to feel overwhelmed. And financially, you may be wondering when you’ll get the chance to pay yourself a decent salary or hire in enough help.

My name is Catherine Erdly and I have over 20 years experience working with product businesses of all sizes from high street names (such as Laura Ashley, Coast and Paperchase), all the way down to brand new businesses with just a handful of customers.

 
I have helped these businesses get more organised and make more money.

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Now I want to help you do the same so that you feel clearer, re-energised and confident enough to take your business to the next level.

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If you’ve been looking for some help with your business, and you’d like a trusted expert to work with you to:

 
- Outline what your options are to make your business a success long term 
- Make the most of your time 
- Manage your money 
- Support you with a new project – like a pop-up shop or wholesale 
- Give you the confidence to grow as a founder and business owner 
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Then get in touch now, and let’s talk.

Founder

School of Sales: Grow your sales for Christmas

Watch back: How to grow your sales for Christmas

My motto in life and work is 'Meet people, make friends, and help them.' Getting to know people is the best way of finding out what makes them tick in terms of goals, ambitions, dreams, interests and life in general. I help people by listening to what they need, suggesting ideas, sending links, making introductions, adding value, and offering relevant products and services, where appropriate. When friends have a problem, I love to help them fix it.
My varied portfolio career means I have knowledge, experience and contacts in many fields. I am an expert in book publishing, media, mentoring, writing, editing, marketing, crowdfunding, sponsorship, social enterprise and commercial start-ups.
I'd love to get to know you better, so I can help you get to where you want to be.
Career highlights: • Book trade professional since 1990 • Consultant Producer, YOU'RE BOOKED! (ITV book series) • Pioneer, World Book Day UK • Research Director, StoryCode (online recommendation engine for fiction, featured on BBC TV’s DRAGONS’ DEN)
Current roles: • Founder, CopyGhosting Publishing Services (editorial, marketing, PR &amp; digital agency) • Editor &amp; Development Executive, Insight Film Festival • Founder, Jolabokaflod CIC (promoting Icelandic 'Christmas book flood' tradition) • Director of Crowdfunding, CrowdPatch CIC: free crowdfunding platform for social enterprise • Founder, The Wisdom of Coffee: a network for Meetup gatherings &amp; a community that shares best practice about business, enterprise &amp; alternative finance) • Founder, Smart Crowd Productions: integrated arts, media, business &amp; alternative finance production consultancy • Director: Corporative Sponsorship, SMGlobal Catwalk, Inc: global fashion events brand • Social entrepreneur, 12R Prizes: solving social issues and commercial problems via sponsored cash-prize comptetions • Mentor, Founders and Mentors: networking platform, comprising forum, communities and courses for mentors to help pre-launch founders launch start-ups successfully • Social entrepreneur, 12Ronnies: hub that provides founders, inventors and creatives a toolkit for launching a startup successfully • Co-founder, CrowdMall: virtual shopping centre for ideas that do not yet exist
Charities: • Chairman, Seeds Creatives (charity): runs the ‘Artist in Your Own Residence’ collaborative network mentoring scheme for creatives in all disciplines • Director, Arts Centre Group (charity): membership organisation for arts &amp; media professionals
Committees: • All-Party Parliamentary Committee for Crowdfunding (chair: Barry Sheerman MP): meets quarterly at the House of Commons
Author: • Six published books • Two books in progress

Serial entrepreneur

Pre-launch founders, inventors & creatives

Signposting for advice, tools and resources for members wanting to start turning an idea into a business.

HI All,
I&apos;m Jessica, the founder of The Just Williams Sales Academy. An online Sales Academy for small business owners and those in customer service and sales. I run a 6 1/2 year old business called Just Williams too, offering outsourced sales and marketing and have recently launched sister Company the JWSA
<a href=&apos;https://justwilliamssales.academy/&apos; target=&apos;_self&apos;>The Just Williams Sales Academy</a>
<h2>A Sales Academy</h2>
<h4>Sales can no longer just be about ‘the little black book’ or a lucky one-off win.</h4>
It’s about integrity, professionalism and continuous development where adaptability, knowledge and networks are key. It’s all about how well you understand your own position as much as how you understand your target audience.
With a range of individual modules and courses, we have it covered when it comes to your sales CPD.

Sales Expert, Director, NED, Mentor, Adviser

Customer Management & Retention

It might seem obvious, but when it comes to decisive action and workable processes, the devil is in the detail. This module from The Just Williams Sales Academy will help you design and plan a process that is robust to your own business as well as helping design a Retention Strategy that is key for all successful sales activities

Daniel  is a specialist and entrepreneur in the retail and merchanting sector, having set up and successfully run a number of businesses both for himself and for other organisations. He has a wealth of experience in leading small businesses, Management and Operations and loves to give his clients the benefit of his know-how.
Daniel offers a no-obligation business health check and then tailored consultancy services, whether that&apos;s one-to-one sessions or a change programme.
Please get in touch to help you to increase your profits.

Business Consultant

Daniel Sims

Daniel  is a specialist and entrepreneur in the retail and merchanting sector, having set up and successfully run a number of businesses both for himself and for other organisations. He has a wealth of experience in leading small businesses, Management and Operations and loves to give his clients the benefit of his know-how.
Daniel offers a no-obligation business health check and then tailored consultancy services, whether that&apos;s one-to-one sessions or a change programme.
Please get in touc

Disrupt Sports - how to deliver a personal customer experience

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