Learn how to find ideal clients and build trust with them, and find out how to close clients with ease without using aggressive selling techniques.

Acquiring and retaining clients – business.connected Digital series

Webinar

webinar, uncover key strategies for finding, attracting and retaining clients in today's competitive business landscape.

Discover effective client attraction techniques, covering acquisition channels to find promising leads online. Learn how to tailor your messaging and create converting content that resonates with your target audience. Find out the art of customer retention through strategic automation. 

Your customers deserve to feel valued, so learn how to provide that personalised touch using automation.

business.connected: Grow your business with free digital training

Free video training, exclusive offers and workshops 

The business.connected hub is a free online training programme of workshops, webinars and e-learning modules designed to help businesses go digital, adopt new technology, and stay safe online. 

business.connected Digital series: Acquiring and retaining clients

https://www.enterprisenation.com/learn-something/business-connected-digital-series-client-acquisition-and-retention/

Discover fantastic tips on how to attract and retain clients.

Enterprise Nation has helped thousands of people start and grow their businesses. Led by founder, Emma Jones CBE, Enterprise Nation connects you to the resources and expertise to help you succeed.

Ruth Clougherty: 'The business.connected programme is so inspiring – and incredibly generous with its support.'

The founder of wellbeing business Gin & Yin Retreats on how business.connected continues to be hugely inspiring to her.

Hello! I am a Programme Manager at Enterprise Nation, with a passion for providing support for small business owners through digital campaigns with our partners. I have a particular love for all things marketing, online and in-person events and strategy!&nbsp;

Programme Manager

Next Generation: Market and access customers for your service

A group for all Next Generation participants. Join other likeminded entrepreneurs and trainers to learn how to stick to weekly goals and be held accountable for your business! If you’re not part of the Next Generation Bootcamp but would like to connect with like-minded business owners, don’t worry, there’s a group for you too!

I started my first business at 17. Back in the 80&apos;s there was no internet, no support and I didn&apos;t have a network of friends or family that could help. Over the next 40 years I have started many more from a courier company to an in-flight catering business.
As I gained experience, I would willingly share it with others. Sometimes people just want to bounce ideas around with someone that has experience and knowledge that leave you motivated and better informed. Unfortunately, not everyone has that important network so I decided to volunteer for The Prince&apos;s Trust.
Having someone believe your idea and you as an individual is invaluable, especially when no one else does. One of my first Prince&apos;s Trust mentees would give me a dozen reasons to pack it all in and I would give him a dozen to keep going. He eventually went on to win the prestigious Pride of Britain Awards. I volunteered for the Trust for over a decade not just as an advisor but the interim Chair of the awards panel.
I am a qualified business advisor, an accomplished business mentor and an accredited business coach. But most of all, I have decades of experience supporting start-ups. My personalised approach to support gives clients the confidence to implement ideas with the skills and resources to hand. My entrepreneurial mindset helps them identify a wider audience for their products or services.
In my last role I was the lead for Enterprise &amp; Innovation within a housing association. I helped to start and support over 300 businesses and social enterprises across the North-West of England. I ensured start-ups had access to funding, support and premises.
I am also the Director of a waste management company, an innovating and patent pending service that increases the capacity of communal bins with a mobile compacting service.
My ongoing mission is to provide professional entrepreneurial support and advice to individuals looking to start up or grow their business.

Business Start-up Consultant

90 minute face to face consultation

If you are based in Manchester or Birmingham then we can schedule a 90 minute face to face meeting. Most topics are up for discussion regarding how to start or grow your business but I do not give financial advice. The meeting should help you identify your best customer base and how to approach them. It will leave you with clarity knowing how to take your next steps.

John O’Shanahan is the founder and lead consultant with LeanBPI, a market leader in digital innovation for small businesses, working with Local Enterprise Office clients and Irish SMEs since 2015.
John has over 30 years’ experience in business operations, having held multiple roles with leading international companies in markets as diverse as Taiwan, Mexico, and The Netherlands.
Lean BPI specialises in helping SMEs/Micro industry clients to improve their workflows, converting from paper based or manual systems to more efficient simplified digital processes. Having completed 200+ successful business improvement projects across a variety of sectors, John’s application of lean best practice, thought leadership and digital innovation has led to clients experiencing increased business performance, reduced costs and sustainable results.
As well as helping clients optimise off the shelf software solutions, John and the team at LeanBPI develop bespoke solutions, built to meet client needs, enabling them to implement new workflows, which improve their business performance while reducing the stresses of the day-to-day operations. By applying lean methodologies, and digital Innovations, Lean BPI simplifies and streamlines a business’ processes to maximise its overall business performance.
John holds an MSc in Strategic Quality Management, Lean Sigma Systems from the University of Limerick and is a doctoral candidate in the University of Limerick.

Managing Director

John OShanahan

John O’Shanahan is the founder and lead consultant with LeanBPI, a market leader in digital innovation for small businesses, working with Local Enterprise Office clients and Irish SMEs since 2015.
John has over 30 years’ experience in business operations, having held multiple roles with leading international companies in markets as diverse as Taiwan, Mexico, and The Netherlands.
Lean BPI specialises in helping SMEs/Micro industry clients to improve their workflows, converting fr

Acquiring and retaining clients – business.connected Digital series

Free video training, exclusive offers and workshops

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