&lt;p&gt;INSPIRE - EMPOWER - EXCELLENCE&lt;/p&gt;

&lt;p&gt;We&amp;#39;ve created a unique method enabling small business owners&amp;nbsp;to&amp;nbsp;understand the principles, then create&amp;nbsp;and implement&amp;nbsp;remarkable customer experience as a core strategy to business growth and profitability.&lt;/p&gt;

&lt;p&gt;A holistic coaching approach &amp;amp; powerfull method designed specifically to do three things:&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;increase sales &amp;amp; profits&lt;/li&gt;
	&lt;li&gt;grow a loyal customer base&amp;nbsp;&lt;/li&gt;
	&lt;li&gt;reignite &amp;amp; harness the forces that drive business success&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;Seven-steps method to creating a remarkable customer experience, leaving great impressions, building a profitable business that stands out!&lt;/p&gt;

&lt;p&gt;We developed the I.M.P.R.E.S.S&amp;trade; method because there was nothing that aided entrepreneurs / small business owners to design, create and implement a holistic &amp;amp; strategic CX concept, whether they are starting-up or in an established business. Remarkable experience and the impressions your organisation creates &amp;amp; leaves in the minds of your clients, are the most important competitive advantage you could ever have.&lt;/p&gt;

&lt;p&gt;The results:&amp;nbsp; improve your bottom line with more sales, higher profits, reduce churn &amp;amp; costs and position your product/service as the must-have. Success today and growth tomorrow directly depend on that. Any product or price can and will be copied. Only remarkable experiences remain unique &amp;amp; compel clients to come back, spend more.&lt;/p&gt;

&lt;p&gt;To increase sales &amp;amp; profits you need more than just rely on unpredictable number of customers walking through your door. You need a proven method that gets you out of the commodity race and systematically turns your customers into raving fans.&lt;/p&gt;

&lt;p&gt;You need the KNOW-HOW to create a profitable &amp;ldquo;WOW&amp;rdquo;.&lt;/p&gt;

&lt;p&gt;With the I.M.P.R.E.S.S&amp;trade; Master Method we give you exactly that, plus the support, at the level you need it, to achieve lasting results.&lt;/p&gt;

&lt;p&gt;Often, Customer Experience is considered to be just another trendy marketing technique. We believe this is profoundly wrong! Remarkable Experience is a strategic choice.&amp;nbsp;&lt;br /&gt;
So think about it&amp;hellip;. what are you selling?&amp;nbsp;Are you selling what your customers want to buy and/or will remember, then come back for more? Or are you selling just a product for a reasonable price, like many others out there? What are you competing on?&lt;/p&gt;

&lt;p&gt;The I.M.P.R.E.S.S&amp;trade; Master Method is the tool you need to create remarkable Customer Experiences around the product or service you already have or are about to launch. A tool that will enable you to streamline and focus your organisation on creating impressive &amp;amp; remarkable experiences every day.&lt;/p&gt;

&lt;p&gt;Enquire today. Find WHY. Learn HOW. Create WOW.&lt;/p&gt;

Services

Antoanella Pernette > Strategy > Face to face meeting > STRATEGY Call - 30min FREE assessment - Scorecard Report

Antoanella Pernette

Get Connected

&lt;p&gt;Do you know where your blind spots are?&lt;/p&gt;

&lt;p&gt;Where sales, customer retention and profits come, often being stuck in the everyday rut, stops you from seeing the big picture. Understanding what and how your clients really want. Or perhaps where and when they want it.&lt;/p&gt;

&lt;p&gt;As a business, what choice do you make every day? Are these strategic and taking your closer to your ultimat intent? Or are these random and thus giving spasmodic results?&lt;/p&gt;

&lt;p&gt;Book a FREE STRATEGY call with us today and find out what you are doing well and where you might need to improve.&lt;/p&gt;

&lt;h2&gt;I do CX - that is my SuperPower.&lt;/h2&gt;

&lt;p&gt;Helping small businesses understand what their clients really want. I help them build tribes of raving fans, fall in love with each other and stay that way, by implementing remarkable Customer Experience (CX).&lt;/p&gt;

&lt;p&gt;Taking a stand for the human side in Customer Experience (CX), I believe every business should implement remarkable experience as a core strategy for growth and profitability.&lt;/p&gt;

&lt;p&gt;It matters not what you sell, people buy from people! That is true still today, perhaps even more than ever. But without remarkable experience, a business will forever remain in the commodity race. Because any product/service can and will be copied. Any price can be beaten. Only experiences are and forever remain unique.&lt;/p&gt;

&lt;p&gt;I believe, in the overcrowded marketplace today, the most important competitive advantage a business could have is remarkable Customer Experience (CX).&lt;/p&gt;

&lt;p&gt;And thus, I do CX.&lt;/p&gt;

&lt;h2&gt;I coach small business owner how to create and implement the CX SuperPower.&lt;/h2&gt;

<p>As Enterprise Nation's small business community manager, my role is to guide our members through every stage of their user journey, developing and improving their experience within the Enterprise Nation community, and arming them with the knowledge and resources they need to start and grow their business.&nbsp;&nbsp;</p>

<p>I have over 20 years of experience working in customer and B2B support. Having also managed a small business for many years, I understand the struggles that they face am passionate about helping them grow. I love to hear member success stories, particularly those in the food and drink sector.&nbsp;</p>

Small Business Community Manager

Yum Yum Sushi Desserts founder John Hines talks through his truly remarkable start-up story

The former TV cooking show host has overcome real personal tragedy.

&lt;p&gt;I'm Emily, Retail Supply Chain Consultant and owner of The Retailer Clinic. I help small retailers to optimise their supply chains, focusing on the areas of procurement, production, inventory management, forecasting, cash flow and strategy.&lt;/p&gt;

&lt;p&gt;I have over 10 years experience in retail having worked in head offices in buying, sales and production roles and on the shop floor in sales advisor and account management positions.&lt;/p&gt;

&lt;p&gt;Working for small retailers opened my eyes to the challenges small retailers face when it comes to supply chain. Forecasting and inventory management software is eye-wateringly expensive, production planning is more complex due to smaller order quantities, and deciding on a procurement strategy can be difficult without buying power.&lt;/p&gt;

&lt;p&gt;I went in search of solutions to these problems and spent the next few years studying supply chain analytics, fundamentals, dynamics and design. Armed with 10 years of experience navigating retail supply chains and a stack of models and knowledge, I am ready to help you optimise your supply chain!&lt;/p&gt;

Retail Supply Chain Consultant

Small Retailers Network

This is a networking and support group for small retailers. The aim of this group is to create a space for small retailers to network, troubleshoot and collaborate. 

I am here to help all members with any retail operations and supply chain questions.

I am helping to build a new breed of business. My mission is to help to build a working world where balancing profit and purpose is just business as usual.&amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
As my step-children enter the world of work over the next few years, I am embarrassed about what they will find.&lt;br /&gt;
&lt;br /&gt;
The world in which they operate is diverse, inclusive and feels equal, but they will join a working world where this is still not the case. As a female, my step-daughter, Anna will still be disadvantaged in the workplace. They both will likely experience archaic work practices that are out of line with their desire for flexibility and belonging.&lt;br /&gt;
&lt;br /&gt;
As they look at the natural world around them, they want to take action to reverse the damage being done. They will, however, find an industrial world still talking about action but not willing to make changes.&lt;br /&gt;
&lt;br /&gt;
When they look at how companies are managed, they will often find that profit comes ahead of the impact on society and community. For their generation, these values are more important than wealth or material goods.&lt;br /&gt;
&lt;br /&gt;
With a career spanning the corporate and SME worlds, I am in the privileged position to be able to help business owners and leaders build businesses that are sustainable both from a profit and society perspective. The two are not mutually exclusive and I am out to prove it. Even more than that, I am out to help make it happen.&lt;br /&gt;
&lt;br /&gt;
I help startups, emerging businesses, and established companies in the following ways:&lt;br /&gt;
&lt;br /&gt;
?? FREE business assessment tool you can complete in the time it takes to drink a cup of coffee&lt;br /&gt;
?? Workshops and programmes to help support people to take action in their own business&lt;br /&gt;
?? Hands-on support and implementation support for companies getting started on their B Corp journey and building it into their business strategy.

Online Workshop: Introduction to B Corp for owners of small and micro businesses

&lt;p&gt;Have you heard of B Corporation or B Corp but assume it is only suited to large, corporate organisations? Do you have aspirations to build a business which has a positive impact on the world but unsure how to go about it? If so then this session is just what you need to get started.&amp;nbsp;&lt;/p&gt;

&lt;p&gt;B Corp is the world leading accreditation for &amp;#39;good for the world&amp;#39; businesses. Examining all aspects of your business it provides a framework of what best practi

&lt;p&gt;Accounting is our superpower. We are your new secret weapon in the battle to evolve your business. With our team of experts at your fingertips, all your accounting worries, from receipts to compliance and advisory, are a thing of the past. The team at Finance Box are able to take on whatever it is that you need. We can take on the simple bill processing through to all the compliance and further still to advisory services. Each service can be switched on or off as you need. Our pricing is super-transparent and you only pay for what you need at each service level.&lt;/p&gt;

&lt;p&gt;I'm Steve, CEO - but more commonly known as 'The Mechanic' as I am often building automations to make busines easier.&lt;/p&gt;

&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Steven Case

&lt;p&gt;Accounting is our superpower. We are your new secret weapon in the battle to evolve your business. With our team of experts at your fingertips, all your accounting worries, from receipts to compliance and advisory, are a thing of the past. The team at Finance Box are able to take on whatever it is that you need. We can take on the simple bill processing through to all the compliance and further still to advisory services. Each service can be switched on or off as you need. Our pricing i