Michelle Spaul
Delta Swan
Customer Journey Mapping masterclass
Delivered as an interactive workshop, the masterclass helps your team build their understanding of your customers’ experience and commit to action. You will step towards customer centricity and reap the benefits of customer first thinking.
You will learn how to map your customer’s needs, experiences and perceptions and gain invaluable insight into the impact your products, services and touchpoints have on their willingness to buy more and recommend your business.
Then we will identify and prio
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