Predicting Success in Customer Service Recruitment

James Hartshorn is a recruitment psychologist and talent strategist, leading The Talent Lens, a recruitment company that goes beyond traditional hiring. The Talent Lens is the only recruitment service that finds, assesses, and delivers tailored candidates to its clients.  Alongside this, the company offers expertise in reward and pay consulting and job ad creation, ensuring roles are crafted to attract and retain the right talent. With an MBA in Psychology and professional qualifications from the CIPD, BPS, and Saville, James combines cutting-edge AI, psychometric expertise, and organisational insight to deliver smarter hiring solutions. He has worked extensively with pre-IPO start-ups to build agile teams and with FTSE 250 organisations to refine complex hiring strategies. James is also the published author of It’s Emotional: Decoding the Emotional DNA of Job Ads, highlighting his passion for crafting recruitment strategies that inspire, attract, and engage top talent in competitive markets.