CRM and customer engagement strategies + technology selection

Jeremy is the founder of CX-Create. He is recognized by major CX vendors, clients, and former colleagues as a leading thinker in customer experience and engagement. Formative experiences in the 1990s at IBM convinced him of the critical importance of understanding the business world from the outside in. These insights were put to practical use in his former roles as a principal CRM consultant at KPMG Consulting and as an independent consultant supporting public and private sector organizations.Jeremy also has a passion for continuous innovation, and has written many reports on tech-startups that are bringing new capabilities to businesses. He has been commissioned by Oracle to interview and report on startups supported by the highly successful, Oracle for Startups program. You can find out more about this in our regular blogs. UPDATE: The interviewing and reporting on tech-startups, has engendered an interest in sustainability. I'd welcome approaches from any tech startup in this field. To hear their story and write a report along the lines of these blogs: https://cxcreate.io/four-startups-show-the-way-to-sustainability/