Conflict Coaching by Nicola Haigh by Nicola Haigh

The coach helps individuals to think through all aspects of the conflict and consider options to resolve it, by asking questions, providing feedback and offering insights. The conflict coach works one on one with individuals experiencing conflict with another person. The individual is able to talk about the conflict with the coach who is a neutral third party, consider options and design an approach to discuss the conflict with the other person. The coach therefore acts as a confidential listener and someone to practice on.

What is very important is that the individuals are responsible for any outcome, which can give a sense of control over a situation that may feel uncontrollable.

It can be used to prevent a potential conflict escalating or to effectively manage an existing dispute. It can also be used when there is a problem and the other person does not know or does not want to engage formally in the resolution.