Community is a powerful driver, but brands can struggle to build meaningful relationships with their audience, wasting valuable resources.
My job is to help you develop a plan that aligns with your business objectives and unlocks sustainable growth:
1. DISCOVERY AND RESEARCH
I immerse myself in your brand through detailed questionnaires and conversations with your team. I study your audience and customer data and work with you to address any gaps.
2. STRATEGIC FOUNDATIONS
Through interactive sessions, I help you set community goals, define mission and values, and create member profiles based on engagement and purchasing behaviour.
We use this to design a member journey that drives loyalty and increases sales.
3. PLANNING AND IMPLEMENTATION
I create a tailored omnichannel strategy and roll-out plan, complete with measurable KPIs to track community and business impact.
4. SUPPORT AND OPTIMISATION
Over the course of three monthly follow-up calls, we review results, address challenges and make adjustments to keep the strategy aligned with your growth objectives.