A business owner who used Strive's Make a Plan tool tells us what positive changes they've made as a result.
Customer experience belongs to the customer. What do we mean by it? Experience is a set of reactions to what a brand puts in front of a customer. It happens only in the customer’s brain. What a brand is actually creating is a ‘Matrix of Stimuli’ that ideally should result in a similar experience for majority of the brand’s customers. Customer experience is ruled by how perception works and how we make sense of the world around us. Senses and emotions are the key ingredients of human perceptCost: Free