Learn:
- Why we get defensive, lie, or control and how to deal with it in a productive way.
- How to create real clarity around expectations to avoid disappointment and confusion.
- How to have difficult conversations without fear while helping the other to feel safe.
- How to use informal consequences as a bridge to formal ones rather than anger or avoidance.
- How to stop doing the work for your team or passing it onto already overstretched colleagues and instead calmly hold people accountable for their work.
- How to stop performance management from being a tick-box exercise and be a massive value add instead.
- How to break down conflict and silos in teams and create unity instead.