Why customer focus is so important to your business

In this Lunch and Learn, Paul Clayton, a business development consultant with over 30 years' experience in senior sales and management roles, explains why and how customer focus is the route to success for your business. 

You likely believe you deliver a great experience to your customers, but do they hold the same view?

Topics covered in this session

• How to truly understand your customer

• The benefits of customer focus for you and your customers

• How to create a customer-orientated mindset

Relevant resources

• Customer service: Golden rules for small businesses

• Lunch and Learn: How to communicate effectively with your customers

• Lunch and Learn: How to navigate difficult customers

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