In this Lunch and Learn, Sophie Eglin explores best practices to ensure a harmonious customer experience in both virtual and physical spaces.

How to balance your online and in-person customers

Webinar

's Lunch and Learn webinar on strategies for effectively balancing online and in-person customer interactions.

Discover key insights on seamlessly integrating digital and traditional customer service channels to enhance overall satisfaction.

Sophie has over 20 years of commercial development, customer experience and placemaking experience within the retail, hospitality and leisure industries. She is the founder of 

, which is on a mission to provide small business owners with a nurturing space that elevates personal and professional growth, whilst eradicating loneliness.

StartUp UK: Turn your good idea into a great business

 for resources that give you the education and inspiration to get started on your entrepreneurial journey.

Lunch and Learn: How to balance your online and in-person customers

Gain practical tips and best practices to ensure a harmonious customer experience in both virtual and physical spaces.

Passionate about helping sole entrepreneurs and small businesses establish a web presence that is professionally designed for conversions, bespoke, scalable and affordable.
I have been in the digital space for over 15 years, combining strategies and creativity to drive a business forward. I build my websites mainly on Wordpress ensuring that it hits my client&apos;s business objective. My clients are guaranteed to get a bespoke service based on their needs, making the whole process as painless and easy as possible.
I believe in a strategy first approach to maximise the chances of the business objectives being met. The design comes in second.
I take the ache from headache so you get the head space to focus on what you do best.
I became an Enterprise Nation leader because I believe in collaboration, connections, help and support specially for small businesses and solo-entrepreneurs.
Reem @ Reem Web Design
<a href=&apos;https://www.enterprisenation.com/my-home/bio/www.reemwebdesign.com&apos; target=&apos;_self&apos;>www.reemwebdesign.com </a>

Web Designer

business.connected Digital series: Set up your first business website

Discover the key elements to include to generate leads and build sales from your new website.

John O’Shanahan is the founder and lead consultant with LeanBPI, a market leader in digital innovation for small businesses, working with Local Enterprise Office clients and Irish SMEs since 2015.
John has over 30 years’ experience in business operations, having held multiple roles with leading international companies in markets as diverse as Taiwan, Mexico, and The Netherlands.
Lean BPI specialises in helping SMEs/Micro industry clients to improve their workflows, converting from paper based or manual systems to more efficient simplified digital processes. Having completed 200+ successful business improvement projects across a variety of sectors, John’s application of lean best practice, thought leadership and digital innovation has led to clients experiencing increased business performance, reduced costs and sustainable results.
As well as helping clients optimise off the shelf software solutions, John and the team at LeanBPI develop bespoke solutions, built to meet client needs, enabling them to implement new workflows, which improve their business performance while reducing the stresses of the day-to-day operations. By applying lean methodologies, and digital Innovations, Lean BPI simplifies and streamlines a business’ processes to maximise its overall business performance.
John holds an MSc in Strategic Quality Management, Lean Sigma Systems from the University of Limerick and is a doctoral candidate in the University of Limerick.

Managing Director

Digital for business operations

This group is dedicated to business operations in the digital era. Whether you've already begun integrating digital tools into your operations and are seeing the benefits, or you're ready to start your digital transition.

I TRANSFORM <a href=&apos;www.womenindigitalbusiness.com&apos; target=&apos;_self&apos;>WOMEN-OWNED BUSINESSES</a> TO APPLY DIGITAL TECHNOLOGY AND INNOVATION TO GROW THEIR BUSINESS TO 7 FIGURES &amp; BEYOND

I’m a wife, a proud mother of 3 children and I’ve been a serial entrepreneur for over 20 years. To be honest, I fell into where I am today by accident. I started with an online multi-culture bookstore that went bankrupt. It was horrible, but I tried again and started a cleaning business which was successful, but it was through this that I realised that I still wasn’t content with just making money. I needed a purpose to go with my success. I then got into corporate training working with big brands such as Google, BT, Godiva Chocolatier and Government Agencies to mention a few. This suited my new lifestyle of having children and my love for talking, however, I soon realised my passion was business.

I loved being an entrepreneur. So, I went to China and designed my own range of candles and then learned how to sell online. That’s what took me everywhere from reading books, taking courses and attending summits worldwide. All that education brought me into creating my own digital marketing training that was tried and tested on my own business and businesses that I had worked with through coaching and training.

As a result, NN Inspirational Candles lit up the way into my teaching Women how to set up digitally and sell online to intentionally make 6 to 7 figures using a strategic system that works!

ONLINE SELLING OR CHANGING YOUR BUSINESS MODEL FOR THE DIGITAL AGE IS NOT HARD WHEN YOU KNOW-HOW!

LACK OF CONFIDENCE, CAPITAL AND RESOURCES ENDS NOW!
IT’S TIME TO REJECT YOUR FEAR OF FAILURE AND START YOUR ONLINE DIGITAL BUSINESS STORY WITH ME <a href=&apos;www.womenindigitalbusiness.com&apos; target=&apos;_self&apos;>TODAY!</a>

SHEO

FREE E-BOOK FROM AWARENESS TO PURCHASE

Over 800 copies of “From Awareness to Purchase: The Power of Sales Funnel” have been distributed, helping entrepreneurs and small business owners unlock the full potential of their business from awareness to purchase.

This beginner’s guide provides readers with the essential knowledge they need to understand sales funnels, from psychology and customer journey to lead generation.

You will learn everything you need to know to master the art of a digital sales funnel and take your business to the

I&apos;m an award-winning freelance digital marketing strategist with a laser focus on helping businesses to leverage the power of social media to grow.
??Proven Track Record
I have experience of working with some of the world&apos;s most renowned brands. I&apos;ve led the social strategy and increased the digital footprint of businesses like Mars, Ineos Grenadier, Seagate, Arla Dairy, Capri-Sun, Warner Bros Discovery, and many more. I&apos;ve navigated the ever-evolving digital landscape, consistently driving exceptional results and achieving measurable success for my clients across all social channels.
?? Results Drive Approach
I&apos;m a seasoned Social Media Strategist with over a decade of experience in crafting compelling digital narratives that not only captivate audiences but also drive tangible results. I offer innovative digital strategies focused on delivering ROI and go beyond achieving vanity metrics such as followers and engagements.&nbsp;&nbsp;
??Strategic Insight
Leveraging my experience, data-driven insights, and market trends, I craft bespoke strategies that align with your brand&apos;s unique identity and goals. Whether it&apos;s increasing brand awareness, driving website traffic, or boosting sales, I devise roadmaps that ensure your social media presence is achieving your wider marketing and business objectives. From channel audits to crafting compelling social media campaigns that generate buzz and engagement, I can take your social media channels to the next level!

Social Media Consultant

Sheeza Anjum

I&apos;m an award-winning freelance digital marketing strategist with a laser focus on helping businesses to leverage the power of social media to grow.
📈Proven Track Record
I have experience of working with some of the world&apos;s most renowned brands. I&apos;ve led the social strategy and increased the digital footprint of businesses like Mars, Ineos Grenadier, Seagate, Arla Dairy, Capri-Sun, Warner Bros Discovery, and many more. I&apos;ve navigated the ever-evolving digital

Lunch and Learn: How to balance your online and in-person customers

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