Name: Lunch and Learn: Delivering great customer service
Uploaded: 2020-07-15
Description: The Wow Company founder Paul Bulpitt shares tips for implementing company values that lead to great customer service.

The Wow Company founder Paul Bulpitt shares tips for implementing company values that lead to great customer service.

Webinar

Enterprise Nation has helped thousands of people start and grow their businesses. Led by founder, Emma Jones CBE, Enterprise Nation connects you to the resources and expertise to help you succeed.

Lunch and Learn: Delivering great customer service

https://www.enterprisenation.com/learn-something/lunch-and-learn-delivering-great-customer-service

, a firm of accountants that empowers people to build beautiful businesses. Paul is also on the board of The Agency Collective, a community for owners of creative and digital agencies.

In this webinar, Paul provides tips for implementing great company values and how that can lead to a higher level of customer service. Paul will offer advice for getting your customer service right, every time, so you can ensure customers will return.

The Wow Company founder Paul Bulpitt shares tips for implementing company values that lead to great customer service.



&lt;p&gt;&lt;em&gt;&lt;strong&gt;&amp;quot;I would also recommend Daniel personally. He is friendly, astute and commercially savvy and a pleasure to do business with.&lt;/strong&gt;&amp;quot;&lt;/em&gt; James White - Sales Mentor and Sales Trainer&lt;/p&gt;

&lt;p&gt;Hi, I&amp;#39;m Daniel and I support a range of businesses through out the UK.&lt;/p&gt;

&lt;p&gt;With over 25 years experience of business management and ownership I have dealt with the challenges and opportunities a business like yours will face. If I don&amp;#39;t have the answer I can pull on an extensive network of sector and function specialists.&lt;/p&gt;

&lt;p&gt;Exciting times with Enterprise Nation supporting these great initiatives;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;&lt;strong&gt;&lt;a href="https://www.enterprisenation.com/blog/tsb-s-small-business-customers-take-digital-mot-test-with-enterprise-nation-and-get-set-for-the-digital-revolution/?returnurl=%2Fcontent-search%2F"&gt;TSB Business&lt;/a&gt; Digital Advisor&lt;/strong&gt;&lt;/li&gt;
	&lt;li&gt;Heads Up!&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;&lt;a href="https://www.linkedin.com/in/danielplowright/" target="_blank"&gt;LinkedIn Profile&lt;/a&gt;&lt;/p&gt;

Director

Lunch and Learn: How to get maximum value from your customers

Watch back: How to get maximuum value from your customers

As Enterprise Nation's small business community manager, my role is to guide our members through every stage of their user journey, developing and improving their experience within the Enterprise Nation community, and arming them with the knowledge and resources they need to start and grow their business.&nbsp;&nbsp;

I have over 20 years of experience working in customer and B2B support. Having also managed a small business for many years, I understand the struggles that they face am passionate about helping them grow. I love to hear member success stories, particularly those in the food and drink sector.&nbsp;

Head of community

Marketing for small businesses

Whether your small business has existed for years, or just recently started up, finding the most effective marketing strategies is critical. Join this group to connect with like-minded small business owners and advisers to share and discuss marketing strategies and resources.

&lt;p&gt;I started my career in journalism and was lucky that the content marketing revolution meant my particular skills - storytelling, audience engagement, creative idea generation&amp;nbsp;and so on - were soon in demand in the business world.&lt;/p&gt;

&lt;p&gt;From drawing out the heart of a brand&amp;#39;s message to creating powerful headlines and calls to action that drive... well, action... I help businesses stand back and ask the question, &amp;quot;So what?&amp;quot; It&amp;#39;s what separates indulgent copy from copy that hits the mark with target customers / clients and actually achieves a business goal.&lt;/p&gt;

&lt;p&gt;Quality and precision are central to everything I do and&amp;nbsp;I have brought together a team of skilled professionals who have the same&amp;nbsp;level of commitment to doing their jobs to the best of their ability every day.&lt;/p&gt;

&lt;p&gt;I&amp;#39;m also passionate about flexible working and wellbeing in the workplace and am 100% committed to making sure that I do everything in my power to ensure that Rin Hamburgh &amp;amp; Co is a great company to work for as well as with.&lt;/p&gt;

Website Copywriting

Your website is your online representative. Every word, sentence and paragraph combines to create a lasting impression of your business. And that’s not all it has to achieve. As well as creating compelling copy to drive your brand message and objectives, we’ll also think about:
● Accessible copy layout - including subheads, bullets and pull quotes to maximise scannability on the page.
● Search engine optimisation (SEO) - working with you or your web team to include your chosen key words and phra

Cerub PR provides insight-driven PR and communication solutions to ambitious businesses and entrepreneurs who want to be seen and make a difference in their industry.

As our client, you will benefit from strategic and creative campaigns which help you stand out from the competition, manage your profile and engage with your audience. We are focused on developing effective PR strategies and implementing tactics which deliver real results that can be measured and evaluated.

Founder

Ceri-Jane Hackling

I’m Ceri-Jane Hackling, Managing Director and founder of Cerub PR, an award winning Buckinghamshire based PR and communications agency. Established 17 years ago, we work across sectors including veterinary pharma, medical devices, well-being and professional development. Our clients include Heartstyles, TVM UK, Royal Canin, Vetoquinol and Mind Over Matter. Our clients benefit from strategic, creative and effective campaigns which help them stand out from the competition and eng

Lunch and Learn: Delivering great customer service

Delivering great customer service

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