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Posted: Thu 15th May 2025
6 min read
Running a business when English isn't your first language can sometimes be difficult. Communicating with customers, understanding rules and paperwork or even promoting your products and services can feel like a challenge.
But there's good news: ESOL (English for Speakers of Other Languages) programmes are here to help.
This blog explains what ESOL is, how it works, how much it might cost, how much time you need and – most importantly – how improving your English can help your business grow.
ESOL stands for English for Speakers of Other Languages. These are English classes for adults who live, work or study in the UK and whose first language is not English.
These courses are designed to:
Help you speak, listen, read and write in English.
Improve your understanding of everyday and business English.
Use English more confidently at work and in your daily life.
Most ESOL courses are taught in small groups with a trained teacher. You may also find online classes or mixed formats (some classes are face-to-face, some online).
Courses are usually organised by level of ability, from beginner to advanced. You often take a short test at the beginning so they can place you in the right class for your level.
Many courses cover:
Speaking and listening (such as making conversation, phone calls, giving directions).
Reading and writing (such as reading signs, writing emails or business notes).
Workplace English (such as dealing with customers, suppliers or writing invoices).
Some programmes also include topics such as:
UK laws and rights – especially useful for business owners.
Business communication, like negotiations or marketing.
Courses can vary. Some are short, lasting a few weeks, while others run over several months.
Some classes meet once or twice a week, while others are more intensive.
As a business owner, you can find a course that fits around your work routine. Many courses take place in the evening or online, so it's easier for people to join outside of business hours.
Generally, you might need to commit about two to four hours per week for regular courses. These will last from four to eight weeks or more, depending on your level of ability and what you want to learn.
Costs vary depending on where you live and who runs the course. Some courses are:
Free – especially if you receive certain benefits or are on a low income.
Low-cost, starting at around £10 to £50 per term.
Private courses may cost more – from £100 to £300+, but they often offer flexible times and smaller classes.
Learning English isn't just about personal growth – it can have a big impact on your business. Here's how:
Better customer service: speak clearly with your customers, understand what they want and explain your services more confidently.
Stronger business relationships: build trust with suppliers, negotiate better deals and avoid misunderstandings.
Easier problem-solving: handle complaints or disputes calmly and clearly – which keeps customers happy and protects your reputation.
More access to talent: hire and manage a wider range of staff. English helps you train and support employees from many backgrounds.
Easier marketing and promotion: write clear ads, post on social media and create marketing materials that attract more people.
Stay within the law: understand regulations, health and safety rules and tax documents – which helps you avoid fines or legal trouble.
Looking for a course right now? Check out the latest ESOL programmes available for small business owners and people in your area:
These courses fill up fast, and many have specific start and end dates, so it's a good idea to apply early.
Set clear goals: do you want to improve your speaking, write better emails or understand customers' questions?
Practise every day: speak with customers, listen to English radio or podcasts, read signs and labels.
Join a local group: some libraries or community centres run free English conversation clubs.
Be patient and consistent: learning a language takes time, but every step brings you closer to success.
You've already achieved something big by starting your own business – now take the next step by developing your language skills.
With better English, it's easier to serve customers, run your business and get access to more opportunities.
At Grow London Local, we understand that you’re passionate about your small London business. That’s why our website is packed with resources tailored to you. Find more support
