O2 Guru, Agni Lahiri, offers his top tips for online customer service on 

How to achieve great customer service on your website

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Lunch and Learn: How to make a success of a pop-up

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&lt;p&gt;My motto in life and work is 'Meet people, make friends, and help them.'&amp;nbsp;Getting to know people is the best way of finding out what makes them tick in terms of goals, ambitions, dreams, interests and life in general. I help people by listening to what they need, suggesting ideas, sending links, making introductions, adding value, and offering relevant products and services, where appropriate. When friends have a problem, I love to help them fix it.&lt;/p&gt;

&lt;p&gt;My varied portfolio career means I have knowledge, experience and contacts in many fields. I am an expert in book publishing, media, mentoring, writing, editing, marketing, crowdfunding, sponsorship, social enterprise and commercial start-ups.&amp;nbsp;&lt;/p&gt;

&lt;p&gt;I'd love to get to know you better, so I can help you get to where you want to be.&lt;/p&gt;

&lt;p&gt;Career highlights:&lt;br /&gt;
• Book trade professional since 1990&lt;br /&gt;
• Consultant Producer, YOU'RE BOOKED! (ITV book series)&lt;br /&gt;
• Pioneer, World Book Day UK&lt;br /&gt;
• Research Director, StoryCode (online recommendation engine for fiction, featured on BBC TV’s DRAGONS’ DEN)&lt;/p&gt;

&lt;p&gt;Current roles:&lt;br /&gt;
• Founder, CopyGhosting Publishing Services (editorial, marketing, PR &amp;amp; digital agency)&amp;nbsp;&lt;br /&gt;
• Editor &amp;amp; Development Executive, Insight Film Festival&lt;br /&gt;
• Founder, Jolabokaflod CIC (promoting Icelandic 'Christmas book flood' tradition)&amp;nbsp;&lt;br /&gt;
• Director of Crowdfunding, CrowdPatch CIC: free crowdfunding platform for social enterprise&lt;br /&gt;
• Founder, The Wisdom of Coffee: a network for Meetup gatherings &amp;amp; a community that shares best practice about business, enterprise &amp;amp; alternative finance)&lt;br /&gt;
• Founder, Smart Crowd Productions: integrated arts, media, business &amp;amp; alternative finance production consultancy&lt;br /&gt;
• Director: Corporative Sponsorship, SMGlobal Catwalk, Inc: global fashion events brand&lt;br /&gt;
• Social entrepreneur, 12R Prizes: solving social issues and commercial problems via sponsored cash-prize comptetions&lt;br /&gt;
• Mentor, Founders and Mentors: networking platform, comprising forum, communities and courses for mentors to help pre-launch founders launch start-ups successfully&lt;br /&gt;
• Social entrepreneur, 12Ronnies: hub that provides founders, inventors and creatives a toolkit for launching a startup successfully&lt;br /&gt;
• Co-founder, CrowdMall: virtual shopping centre for ideas that do not yet exist&amp;nbsp;&lt;/p&gt;

&lt;p&gt;Charities:&lt;br /&gt;
• Chairman, Seeds Creatives (charity): runs the ‘Artist in Your Own Residence’ collaborative network mentoring scheme for creatives in all disciplines&lt;br /&gt;
• Director, Arts Centre Group (charity): membership organisation for arts &amp;amp; media professionals&lt;/p&gt;

&lt;p&gt;Committees:&lt;br /&gt;
• All-Party Parliamentary Committee for Crowdfunding (chair: Barry Sheerman MP): meets quarterly at the House of Commons&lt;/p&gt;

&lt;p&gt;Author:&lt;br /&gt;
• Six published books&lt;br /&gt;
• Two books in progress&lt;/p&gt;

Serial entrepreneur

Pre-launch founders, inventors & creatives

Signposting for advice, tools and resources for members wanting to start turning an idea into a business.

We create and develop the means to enhance the way businesses communicate, working alongside the UK’s leading networks. Our team of developers, engineers and telecoms experts hail from all corners of the UK and Europe, driven by a passion for finding better ways of doing business.

Projects Director

Inbound telephone numbers that boost sales and income

&lt;p&gt;Increase enquiries to your business by up to 300% with an 0800 Number that&amp;rsquo;s free to call from landlines and mobiles within the UK. 0800 Numbers are not specific to any town, city or region - meaning that your business can attract calls without geographic restriction.&lt;/p&gt;

&lt;p&gt;Route calls to any UK landline or mobile phone number&lt;br /&gt;
Web-based control and call handling solutions available for all numbers&lt;br /&gt;
Choose from our range of 50,000 available 

Marketing and Communications Manager

Daneile Moore

&lt;p&gt;AD:VENTURE provides fully funded support to start&amp;nbsp;ups across the Leeds City Region.&lt;/p&gt;

&lt;p&gt;We can help businesses:&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Pre Start or Trading less than 3 Years&lt;/li&gt;
	&lt;li&gt;Who have ambitions to grow&lt;/li&gt;
	&lt;li&gt;Who trade primariliy business to business, or looking to increase current B2B offering&lt;/li&gt;
	&lt;li&gt;Based in Leeds City Region area&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;We offer:&lt;/p&gt;

&lt;ul&gt;
	&lt;

How to achieve great customer service on your website

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