The Ops Diagnostic

Jessica Carlin Consulting works with founders, solo practitioners, and small organisations to build the systems, workflows, and operational infrastructure that mean the business can function without one person holding it all together.  The work starts with diagnosis. Most clients arrive knowing something isn't working; fewer know precisely what, or where to start. The first job is always to get a clear picture of what's actually broken, from connecting a tech stack that's grown sideways, rebuilding a workflow someone other than the founder can own, to migrating data out of spreadsheets.  Jess Carlin has spent her career at the intersection of creative organisations and the operational reality behind them, across media, AdTech, global publishers, and government-backed bodies. She has run transformation work at The Economist Group, NBCUniversal, and a 50-person EU-funded organisation, and co-founded an Innovate UK-backed adtech startup .. She has been both the consultant and the person responsible for building the thing. That combination of strategic assessment and hands-on implementation is what Jessica Carlin Consulting is built around.