Customer retention, systems and sales improvement support

I’m a business growth consultant with 15+ years’ experience helping organisations improve how they sell, deliver, and retain customers. I’ve worked across Barclays, J.P. Morgan, Avalara and Advent-backed scale-ups, and now support SMEs through my firm, The Change Hive. My work focuses on retention, customer experience, simple systems, and steady, sustainable growth. I hold an EMBA from London Business School and am completing a DBA focused on small-business retention.