Customer Experience Optimisation

I help ambitious small and medium-sized businesses boost growth, streamline operations, and harness technology for a competitive edge. With over 20 years’ experience building, scaling, and selling companies, I combine commercial insight with hands-on operational expertise. I founded and grew a managed hosting company, Catalyst2, for 15 years before successfully selling to a private equity-backed group. Since then, I’ve worked with businesses across sectors to improve profitability, optimise processes, and leverage AI, cloud, and cybersecurity solutions. I specialise in: Business strategy & operational scale-up Process improvement & profitability enhancement Technology adoption (cloud, AI, cybersecurity) Customer experience & retention strategies Whether you need a clear growth plan, a tech transformation, or a fresh set of eyes on your P&L, I bring a pragmatic, results-focused approach. My consultancy, Visually Thinking, exists to make operational excellence simple, actionable, and measurable.