Lunch and Learn: Five customer experience mistakes and how to fix them

Are you unintentionally driving customers away?

In this practical and fast-paced Lunch and Learn, customer experience specialist Mark Gould shares five common customer experience (CX) mistakes small businesses make and how to resolve them quickly, simply and affordably.

Packed with real-world examples and immediate takeaways, this session will show how small improvements in colleague behaviour and customer interactions can create bigger loyalty, sales and smiles for your customers and your bank account.

Key takeaways from this session:

• A clear understanding of the top CX mistakes small businesses make
• Simple, no-cost actions you can implement immediately
• A fresh commercial mindset about customer experience

Mark is a customer experience specialist and founder of RetailCX, helping businesses turn everyday service into serious sales growth. With a retail, service and hospitality training background, Mark works with businesses to transform colleague behaviours, improve customer loyalty and create experiences that drive commercial success.

If you have any questions you'd like Mark to answer during the webinar, please send them to events@enterprisenation.com.

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How to join the online webinar

When you register for the webinar, you'll receive an automatic email, including the Zoom link to access the event. The event will begin at the time and date stated in the registration information. If you don't receive the link within two hours of signing up via Eventbrite, please let us know by emailing events@enterprisenation.com. (Note: It may be in your junk folder.)

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