Service Design by Kathryn McMann

Hello EN Members. I'm a Business and Life-style Systems Architect. I join the dots between people, processes, technology and tools for better structure behind the scenes, better customer experience and smarter sales. I help people to systemise their business, factoring in lifes responsibilities and structure, to make things easier, not faster and faster. I also run Think King, the All-You-Need Business Library of tools that helps ground scattered ideas and AI-grabs, turning complex campaigns and operations into clarity and clear systems. Want to try them out? Get a free sample here. Think King was originally developed as professional digital training, within KMC Ltd. The frameworks, templates, tools, checklists, training resources and implementation systems, have all been refined through real-world applications, client projects, consultancy programmes, and with our training students, delivered across diffferent industries, cultures and time-zones, with great success. I have over 25 years experience at the forefront of digital marketing, communications, sales and social, helping companies join the dots across their business, market and innovate, and increase profitability. I know what does and doesn't work for your business, with no hidden fees or jumbled jargon. My extensive experience spans across a wide range of industries such as e-Commerce, the public sector, high-end leisure, finance, creative and cultural industries, to the publishing and healthcare sectors where I have implemented a range of successful campaigns. I am a Freeman of the City of Glasgow alongside the likes of Nelson Mandela and Billy Connolly. I was also awarded an honorary Colonel of Kentucky (alongside the likes of Colonel Stephen Fry) for my charitable and entrepreneurial endeavours in the creative and cultural Industry.