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Mark Gould > Leadership and management > Standard service > RetailCX 

Leadership and management

Mark Gould

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RetailCX specialises in transforming retail and service businesses by enhancing customer experiences, boosting colleague engagement, and fostering customer loyalty. Through our comprehensive training and consulting services, we equip teams with the skills and mindset needed to deliver exceptional service, effectively manage complaints, and drive commercial success. Our approach is rooted in the belief that empowered employees lead to satisfied customers, which, in turn, contributes to a thriving business.​

Helping retailers and service businesses boost customer loyalty and revenue through exceptional customer experiences.

Founder

RetailCX specialises in transforming retail and service businesses by enhancing customer experiences, boosting colleague engagement, and fostering customer...

Your business doesn&apos;t have to consume your life. Getting your team motivated and doing the right work doesn&apos;t need to feel like an uphill battle.&nbsp;
Mike Jones – Award Winning Founder &amp; Author of Amazon Best Seller &apos;The Happy Business Revolution&apos;.
Transition your business from owner dependent to team and system led. At a certain point in your business journey, the most important thing you can do is stop it being reliant on you. This is often the most difficult step in business for owners so instead you stay stuck in the business, firefighting, managing and losing motivation. Through systems and support I make the process of you stepping back an enjoyable experience for you and your team that happens in weeks not years whilst increasing business performance.&nbsp;
Tiny bit on me:
<ul>
<li>Ex-military intelligence</li>
<li>Served two tours in Afghanistan attached to special forces.</li>
<li>Lived on monasteries with monks in Thailand and Nepal</li>
<li>Worked on deep sea fishing boats off the south coast of Australia</li>
<li>Built first business from ground up - did well but burnt out (Kept it dependent on me).</li>
<li>Build second business from ground up - now helped hundreds of teams, multiple owners sell their businesses, take 90 day holidays and generally get the love back for their businesses. Would love to connect and hear more about you and your business.</li>
</ul>

How to free yourself from the daily grind

Mike Jones explains why so many business owners feel trapped and, more importantly, how to escape it.

<h1>Hi. I&apos;m Bev Hepting</h1>
An award-winning, International, TEDx speaker, and coach.
I have always been a chatterbox.   So much so that many people said I could speak for England and win a gold medal.
However, as I got older I realised that I was opening my mouth and words would come out, but they had no meaning to the people I was talking too.   I did not really know what it was I wanted to say.
It was then I realised that talking was just the stuff that came out of my mouth when the brain had disengaged.
I needed to speak.  I needed to learn how to craft what I wanted to say so that people heard me and acted on the information I gave them.
<h2>Once I had figured that out, everything changed. I started winning competitions. I started building a bigger business and I learned that I could change the way I spoke to get new clients and speaking gigs.</h2>
And the trick is really easy.  It is about not being too clever.  It is about having the confidence to just say what it is.
From my background in Theatre, Teaching voice and speech to adults, winning speech competitions, and speaking at a variety of events, along with my experience of working with community leaders, project management and helping fundraisers get the message right to attract sponsors, I learned that business relies on getting a clear message to the customer or client you work with.  I also learned that many people just did not know how to do that.
<h1>That&apos;s when The Message Maestro was born.</h1>
I started talking to people about what it was they really wanted to say to people.  When networking I realised people would give a great job title and job description, but I still didn’t know what they did.  The problem we have is that we all want people to think we are really clever.  So our message gets complicated and we forget that our potential clients or customers do not understand the language we use in our own industry.
I started working with business owners who suddenly found a great way to talk about their business.  It resonated with their future clients and customers and suddenly they were not afraid to get up and talk in public to groups of people.
It suddenly became fun to talk about their business.
<h2>And me!</h2>
I continue speaking to groups.  They have became bigger as my business has grown.  People now pay me to speak and I speak on the international stage.   My story telling skills enabled me to do a TedX and I continue to build my speaking business as well as coaching more business owners how to speak to grow their business.
.

Dynamic Speaker ? Business message finder Extraordinaire ? competition winner ? Get you speaking wit

Public Speaking made easy

Welcome to Public Speaking Made Easy, where we believe that everyone has the power to speak with confidence and clarity! Our friendly and supportive group is here to guide you towards unlocking your true potential as a public speaker. Whether you're a business owner, an aspiring leader, or simply looking to improve your communication skills, our comprehensive program provides you with all the tools and resources you need to master the art of public speaking. With the encouragement and assistance

Hi, I’m Jon (he/him) I’m passionate about helping businesses do more with technology, whether that’s making every day run a bit more smoothly, embarking on a new venture or implementing big changes.
I&apos;ve grown a business from 3 to 10, to 20 people and more. And at each stage new challenges present themselves. Coming from a web development and systems background, I&apos;ve always been passionate about translating the power of technology into plain English and helping teams get the best from it.
I have particular expertise in:
<ul>
<li>Google Workspace - getting the best from it, and setting it up for success</li>
<li>Apple Device Management - making sure your iPhones, Macbooks and other devices run smoothly using MDM</li>
<li>Small business systems expert - let me help you find the right software for your needs and implement it for you</li>
<li>Business Mentor - need advice, a sounding board or critical friend who&apos;s been in your shoes?</li>
<li>Job Management Systems - for estimating, invoicing and profitability.</li>
<li>Software training &amp; support</li>
</ul>
I understand that being a business owner or manager can be a lonely place, even when you&apos;re surrounded by a big team. So, if you need a no-nonsense sounding board, a fresh pair of eyes or a second brain to test out your ideas with, I&apos;m able to help as a business mentor, consultant or advisor helping you spot the opportunities you might have missed in the thick of the day to day and keep you on track from month to month.
While technology is my passion, I&apos;ve also worn many of the hats that come with being a business owner from HR, to legal, finance and IT and can help you understand what’s important and avoid some of the pitfalls. Whatever we work on together, it&apos;ll be hands on, jargon free and results focussed.
I’m based in the centre of Manchester and can support you online or in person, as well as being easily connected by train or plane to come and spend time together if needed.
If you&apos;d like to know more, please check out <a href=&apos;https://www.linkedin.com/in/jndavies/&apos; target=&apos;_self&apos;>my LinkedIn profile,</a> or even better <a href=&apos;https://meetings.hubspot.com/jon1045&apos; target=&apos;_self&apos;>book a call</a> at a time that works for you and we can talk over whatever you need help with.

Consultant and Mentor

Business Mentoring - Free discovery call

Whatever product or service your business offers, you probably know it inside out. But running a business comes with a whole set of new challenges from legal to finance, HR, IT and more.
And as you grow from a startup to 10, 20, 100 employees and beyond new challenges arrive at each stage as things scale and complexity grows.I’ve been there with my own business, as well as working with clients with 1 to 100,000 employees, so I&apos;ve seen the different challenges that come in business

Mike Jones

Your business doesn&apos;t have to consume your life. Getting your team motivated and doing the right work doesn&apos;t need to feel like an uphill battle.&nbsp;
Mike Jones – Award Winning Founder &amp; Author of Amazon Best Seller &apos;The Happy Business Revolution&apos;.
Transition your business from owner dependent to team and system led. At a certain point in your business journey, the most important thing you can do is stop it bei

RetailCX

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How to free yourself from the daily grind

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