Services

Retail Business and Customer Experience Audit

Steph Briggs Marketing

A practical in-person audit for independent retailers who want a clearer view of how their shop is working from a customer, commercial and marketing perspective.

I’ll visit your premises and review the customer experience from the outside in, including first impressions, window displays, signage, layout, merchandising, product presentation, customer journey, trust signals, local visibility and opportunities to increase sales.

This service is ideal for retailers who feel their shop has potential but want an experienced, objective pair of eyes on what is helping, what is getting in the way, and what could be improved.

My approach combines hands-on retail experience with marketing, eCommerce and customer journey thinking, so the recommendations are practical, commercially grounded and realistic for a small business to implement.

You’ll receive clear feedback and prioritised recommendations to help improve visibility, customer experience and sales.

From £500 plus travel if required

Stephanie Briggs

Steph Briggs Marketing

I support independent retailers, eCommerce brands and founder-led businesses with practical marketing and business development advice that connects visibility, customer experience and sales. My background combines over 20 years in retail, eCommerce, marketing and commercial strategy. I’ve grown my own independent retail and online business, so I understand the reality behind the scenes: stock, footfall, margins, websites, content, customer service and the pressure of trying to do everything at once. Today, I help business owners simplify their marketing, sharpen their message and focus on the activity most likely to move the business forward. My work includes retail and eCommerce strategy, Shopify and website improvement, SEO, digital visibility, customer journey reviews, content planning, brand messaging, email marketing and practical mentoring. ’ll help you understand what needs fixing, what is worth your energy and how to make your business easier to find, trust and buy from. If you need practical support from someone who understands small business, retail and eCommerce in the real world, I’d be happy to help.

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