Decision-Making and Delegation System

I help founder-led SMEs and scale-ups grow beyond the point where every decision runs through the founder. I've spent 20 years in senior leadership — Head of HR at KPMG, then regional CEO at SHL — before going independent, so I've sat on both sides of the table: running the business, and fixing the people and structure problems that growth brings. CIPD-qualified, and commercially minded before anything else. The challenges I help you through "Every decision still comes back to me."You've built a capable team, but nothing moves without you — you're the bottleneck. We put in a decision-making structure so the right calls sit with the right people, and you get your time and headspace back. The structure stays after I've gone. "I've hired good people, but I can't let go."Delegation keeps failing because it's never been made explicit — who owns what, and how far. We turn delegation into a system your team actually runs on, so you can step back without things slipping. "What worked at 20 people is breaking at 50."Roles have blurred, things fall through the cracks, and the old way of running things can't keep up. We rebuild the management structure for the size you are now — and the size you're growing into. "My leadership team isn't pulling the same way."Founders and senior people make different calls with no shared frame, so decisions stall and tension builds. We align the leadership team around a shared vision and a clear way of deciding together. Whatever the challenge, the aim is the same: solve the problem, leave the structure behind, and leave you able to run it without me. How I work My defaults are speed and honesty — a session with me isn't a lecture. We start with your real situation, I share what's worked in comparable businesses, and you leave with a clear next step or a decision, not a reading list. What clients say "You helped me step back from the day-to-day and look at my business from the outside. It became clear what I need to focus on as a leader, and where to put my time and attention. We learned how to manage the business and our people in practice — and had real support all the way through."— Founder, design & construction firm "It's become much easier to manage — there's real clarity now. Working with Raushan and her team gave the whole team's skills a real push forward."— Founder, professional services firm