Blog

Retail experts Therese and Catherine recommend the different steps small businesses can take to be stocked by the big retailers.

When someone tells you “oh wow, things must be going SO well in your business” – does a part of you wish they knew how lost you sometimes feel?

 
I know how hard you work, how badly you want to succeed, how much you believe in the potential of your business, and how much progress you’ve already made.

 
But at some point – between juggling orders, suppliers and the relentless need to keep up on social media, you’ve begun to feel overwhelmed. And financially, you may be wondering when you’ll get the chance to pay yourself a decent salary or hire in enough help.

My name is Catherine Erdly and I have over 20 years experience working with product businesses of all sizes from high street names (such as Laura Ashley, Coast and Paperchase), all the way down to brand new businesses with just a handful of customers.

 
I have helped these businesses get more organised and make more money.

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Now I want to help you do the same so that you feel clearer, re-energised and confident enough to take your business to the next level.

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If you’ve been looking for some help with your business, and you’d like a trusted expert to work with you to:

 
- Outline what your options are to make your business a success long term 
- Make the most of your time 
- Manage your money 
- Support you with a new project – like a pop-up shop or wholesale 
- Give you the confidence to grow as a founder and business owner 
&nbsp;

Then get in touch now, and let’s talk.

Founder

Presentation

Retail experts Therese Oertenblad and Catherine Erdly recommend the steps small businesses can take to be stocked by the big retailers.

What does it take to get your products into big retailers?

Retail experts Therese and Catherine recommend the steps small businesses can take to be stocked by the big retailers.

Retail experts Therese and Catherine recommend the different steps small businesses can take to be stocked by the big retailers.



We're sales coaches, consultants and sales trainers and we're on a mission to help business owners love sales.
Everybody knows sales is a key part of business success but most people haven't been trained in it. Does any of this sound familiar to you:
<ul>
<li>You're not sure selling is for you and wish someone else could do it?</li>
<li>Your customers don't seem as excited about your offering as you'd expect... and they keep focusing on price?</li>
<li>You think you need a sales plan but aren't sure what a good one looks like?</li>
<li>You'd like to understand how a successful sales funnel can help grow your business?</li>
</ul>
We love helping business owners fix this stuff!
Check out our services for low cost ways to find out more.
More detail? We help you
<ul>
<li>Reach your most profitable customers and channels</li>
<li>Deliver price increases that deliver net profit growth</li>
<li>Build sales skills and a sales culture</li>
<li>Recruit and on-board the right team</li>
<li>Get the best from your sales people</li>
<li>Improve sales funnels to speed up new client recruitment</li>
<li>Creates sales conversion plans that deliver real margin improvements</li>
<li>Develop telesales skills that step-change customer service metrics</li>
<li>And more. Please ask!</li>
</ul>
Sales Untangled is a certified B Corp, a member of 1% for the Planet and a carbon net zero business.

School of Sales: Get sales fit for 2022

Watch back: School of Sales: Git sales fit for 2022

As Enterprise Nation&apos;s Head of community it&apos;s my job to make sure that you’re getting the most from your membership. If you’re a small business owner I&apos;ll make sure that we’re matching you to the support you need to start and grow your business. For advisers, that means making you aware of every available opportunity to promote your expertise to the rest of the community and connecting you with entrepreneurs that are looking for support.

Working closely with our Platform team, I&apos;ll help ensure that you can easily navigate our website and that your user experience is seamless.&nbsp;

Head of community

StartUp 2022

Get excited for the UK’s biggest start-up show of the new year by connecting with fellow attendees – everyone from aspiring and existing entrepreneurs to trusted small business advisers. Not got your ticket yet? Register at www.enterprisenation.com/startup2022

You know happy customers become loyal and loyal customers spend more. But unlike multinational businesses who can employ a team, SMEs only have time to think about customers when they shout.
I believe SMEs deserve all the benefits of intentionally managing their customers&apos; experience taken for granted by the big companies. I support businesses like yours in three steps.
1. Step into the shoes of your customers. We can use any of these tools, depending on your needs:
<ul>
<li>Empathy maps</li>
<li>Customer personas (so much more than marketing avatars!)</li>
<li>Value propositions</li>
<li>Customer Journey Maps</li>
<li>Customer feedback (aka Voice of the Customer and customer listening)</li>
</ul>
2. Once we have a clear picture of customer needs, we work together to meet those needs by optimising or designing products, services and interactions (also known as touchpoints).
3. Finally, we ensure a return on your financial, time and emotional investments by accelerating benefits.
Managing customer experience is addictive, when you see the benefits we can discuss how to move to the next level of maturity.
Why would you trust me with your business, employees and customers?
I believe small and medium-siz businesses deserve the competitive advantages enjoyed by big companies and understand the time and cost constraints that get in the way.
I have a long history of helping businesses, teams and individuals work more closely, more beneficially with clients and customers. I know what is necessary and how to deliver business results, using her extensive experience in product, process and service design, problem solving and workshop design and facilitation, including over 14 years in Rolls-Royce and leading major projects at Philips and Allied Signal.
I am one of CXM’s CX Stars of 2021, placed in the top ten of professionals.

Customer Experience Consultant

Voice of the Customer masterclass - Customer Experience

Delivered as an interactive workshop, the masterclass helps your team challenge each other to listen to customer feedback and commit to action. You will see your business through your customers’ eyes and explore fresh ways of earning their loyalty.

You will analyse feedback, identify opportunities to improve products, services and touchpoints, and plan actions to improve customer loyalty and make more money.

You will leave the Voice of the Customer Masterclass with an action plan to deliver th

Visionary, Game-Changing, Mentor
<ul>
<li>Empowering CEOs &amp; Owner/Founders to create awesome, engaging, super-profitable mission-driven businesses</li>
<li>Unleashing YOUR leadership superpowers</li>
</ul>
I work with passionate and ambitious business owners and founders, helping them transform into exemplary leaders of engaged, profitable and mission-driven companies.

Over the last 30+ years, I have had had the immense good fortune to have worked with an awful lot of businesses across the world - from pre-start solopreneurs to $MM multi-national corporations.  And not just private companies, but public sector bodies, NGOs, and third sector organisations too. &nbsp;

I&apos;ve learned so much from each and every organisation that I&apos;ve been privileged to work with, as their leaders shared with me what was working - and what wasn&apos;t.&nbsp;

Together we explored things like...
<ul>
<li>Their marketplace: key competitors, clients, and where they fitted within the value chain</li>
<li>How their teams were performing (or not). &nbsp;</li>
<li>Their relationships with their customers and suppliers.&nbsp;</li>
<li>How they created the products and services that they had built their business on.&nbsp;</li>
<li>How they got their product or service to market.&nbsp;</li>
<li>What as yet unseen opportunities were just waiting to be exploited.</li>
<li>What made them tick as individuals, and why they became entrepreneurs in the first place.&nbsp;</li>
<li>What drove their passion for innovation and excellence.</li>
</ul>
They helped transform my understanding and experience of how both good and great leaders behave. They gave me so many insights into how they had built amazing businesses with engaged employees, delighted clients, and super-profitable bottom lines - and I was honoured that they trusted me to be able to help them improve what they were doing.

It is now my privilege (and my calling) to use this perspective, together with all the knowledge, tools and experiences I&apos;ve picked up along the way, to empower and support my mentoring clients as they undertake their own transformation into awesome leaders.

I know that every leader is capable of greatness - even when they feel in the depths of despair and caught up in the raging whirlwind of running their business. &nbsp;

But it&apos;s really hard to unleash your leadership superpowers all by yourself.  You need access to a helping hand, a creative and willing brain, and a safe pair of ears belonging to someone who&apos;s walked in your shoes, and has the scars to show for it.

Let me be that person for you.

I&apos;ll be your biggest cheerleader, but I&apos;ll also challenge you to do better. Achieve more. Reach for your dreams. Because I know that transformation never comes from a place of comfort.&nbsp;

I&apos;m not cheap - I am reassuringly expensive - but working with me will be perhaps the best investment you&apos;ll ever make in your business.&nbsp;

My clients don&apos;t call me The Leader Whisperer™ for nothing...

The Leader Whisperer

Carri Nicholson

Visionary, Game-Changing, Mentor
<ul>
<li>Empowering CEOs &amp; Owner/Founders to create awesome, engaging, super-profitable mission-driven businesses</li>
<li>Unleashing YOUR leadership superpowers</li>
</ul>
I work with passionate and ambitious business owners and founders, helping them transform into exemplary leaders of engaged, profitable and mission-driven companies.

Over the last 30+ years, I have had had the immense good fortune to have worked w