Name: Three steps to outstanding customer service [VIDEO]
Uploaded: 2016-09-05
Description: With a chain of more than 45 retail stores built in just 18 months, entrepreneur Tim Robinson needs to ensure he delivers top class customer service. The f...

With a chain of more than 45 retail stores built in just 18 months, entrepreneur Tim Robinson needs to ensure he delivers top class customer service. The f...

Three steps to outstanding customer service [VIDEO]

https://www.enterprisenation.com/learn-something/three-steps-to-outstanding-customer-service-video

Video

With a chain of more than 45 retail stores built in just 18 months, entrepreneur Tim Robinson needs to ensure he delivers top class customer service. The founder of 

 shares his tips for how you can do the same in this video from 

PDT Sales Consultancy was founded by Paul Durrant who is a certified sales professional with over 25 year's sales and business development experience. Paul brings a wealth of knowledge in helping start-ups and established businesses fix their sales related problems, optimise their sales performance and upskill their salespeople.

A lack of sales background or training prevents many small businesses from fulfilling their full growth potential. Similarly, salespeople are asked to go out and sell without possessing the necessary skills and tools to do their job effectively. PDT Sales Consultancy can help you address both of these growth 'inhibitors' and put your business back on the path to more profitable growth!

Paul Durrant is a qualified business consultant with the Institute of Consulting (part of the CMI), an Executive Member of the Institute of Sales Management, an Ambassador for the Essex branch of the Institute of Directors, a member of the Essex Chambers of Commerce, a member of ORB (Organisation for Responsible Businesses) and an accredited EFT (Emotional Freedom Technique) coach with the International Alliance of Holistic Therapists. EFT is a self-help complimentary therapy that can help you address emotional states of the mind such as fear, stress, anxiety and lack of confidence.

Consultant

School of Sales: Don't let 'after-sales' be an afterthought!

Watch back: Don't let 'after-sales' be an afterthought!

The world of business is changing and Sara Osterholzer is leading the charge. She believes there’s a different way to do business that positively impacts people and the planet while still being profitable and is demystifying what that looks like to support business owners create sustainable businesses, for themselves and the world. 
 
Sara is an experienced entrepreneur, most recently the co-founder of The Good Business Club, and a mentor to the next generation of leaders looking to redesign the world of business, for good. When she’s not banging the drum for purpose-led business, you can find her touring around on her motorbike or breaking the taboo around mental health. 

Sara offers 1-2-1 advice or mentoring sessions, hosts a number of practical workshops, and recently launched The Good Business Roadmap - a course that will leave you feeling confident, clear, and ridiculously productive, ready to launch your purpose-driven business into the world in 11-weeks.

For the purpose-led, good business founders and freelancers

The world of business is changing. There’s a different way to do business that positively impacts people and the planet while still being profitable. This is a group for members who are aligned with this way of thinking to share challenges, ask for support, and learn together.

Owner

Entrepreneurial Growth Coach & Mentor

&lt;p&gt;I am first and foremost a salesman and have spent a lifetime selling myself, along with various products and services, to clients large and small. There are no magic bullets, bur I can point you in the right direction with a few pearls of wisdom.&lt;/p&gt;

Thanks for visiting my profile ??

Let me introduce myself.

I've been living in a world of strategic creativity for over 23 years (so far) and have worked both client-side and agency-side, as well as operated a successful agency myself, which means over the last couple of decades, I have been at the table having strategic conversations with 1000's of businesses and leaders, helping them apply creativity so they might grow themselves and their organisations.

Today the 'day job' is heading up the UK chapter of The Spill Teem®, a global
Design Consultancy who work with organizations worldwide to help shift their thinking culture.

The Spill Teem® have an extensive background in service, product, communication and behavioural design and collectively carry 30+ years of human-centred Design experience, business strategy, and cultural change work.

My work also regularly involves delivering keynotes at events, speaking to teams, at leadership groups, masterminds and retreats. I also deliver lectures, seminars and provide training when required on the topic of brand, strategy, storytelling and human-centred design.

If you would like me to come and speak to your group or at an event or want to know how you can work with me or Spill Teem®, then please don’t hesitate to get in touch anytime.

Head of Spill Teem UK

Tim Elliott

Thanks for visiting my profile 🙏

Let me introduce myself.

I've been living in a world of strategic creativity for over 23 years (so far) and have worked both client-side and agency-side, as well as operated a successful agency myself, which means over the last couple of decades, I have been at the table having strategic conversations with 1000's of businesses and leaders, helping them apply creativity so they might grow themselves and their organisations.

Today the 'day job' is heading up th

Three steps to outstanding customer service [VIDEO]

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