Michelle Spaul
Delta Swan
Value Proposition masterclass and workshop
Delivered as an interactive workshop, the masterclass helps your team challenge each other to see your customers differently and commit to action. You will build a picture of your customers and explore fresh ways of meeting their needs.
You will learn how to understand your customers using the Customer Persona. It shows what customers need from your products, services and touchpoints.
Then we look at how you meet customer needs today, and what you might change, start and stop doing to delight
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